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expert-routing

Domain expert routing. When the knowledge base cannot answer user questions, find and notify the corresponding expert based on the question domain. Only available in IM mode. Trigger condition: No results in 6-stage retrieval.

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Resumen

Comando de instalación

npx skills add https://github.com/Harryoung/efka --skill expert-routing

Copia y pega este comando en Claude Code para instalar la habilidad

Fuente

Harryoung/efka

Estrellas101

Forks19

Actualizado17 de enero de 2026, 14:22

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SKILL.md

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name	expert-routing
description	Domain expert routing. When the knowledge base cannot answer user questions, find and notify the corresponding expert based on the question domain. Only available in IM mode. Trigger condition: No results in 6-stage retrieval.

Domain Expert Routing

Automatically route questions to domain experts when the knowledge base cannot answer user questions.

Applicable Scenarios

User question has no answer in knowledge base
Question belongs to a specific domain requiring professional response
Only available in IM mode (WeCom/Feishu/DingTalk)

Quick Workflow

Identify domain → Determine the domain based on question semantics
Query expert → Get expert information from domain_experts.xlsx
Notify expert → Send message to expert with user question
Notify user → Inform user that expert has been contacted

Domain Identification Examples

Question Keywords	Domain
Salary/wage/adjustment	Compensation & Benefits
Leave/attendance/clock-in	Attendance Management
Onboarding/new employee/training	Recruitment & Training
Contract/labor/resignation	Employee Relations

Detailed Workflow

For complete expert routing workflow, see WORKFLOW.md

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Handle user satisfaction feedback. When users respond with "satisfied"/"unsatisfied", update FAQ usage count or record BADCASE. Trigger words: satisfied/unsatisfied/resolved/not resolved/thanks/满意/不满意/解决了/没解决/谢谢.

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Smart Excel/CSV file parsing with intelligent routing based on file complexity analysis. Analyzes file structure (merged cells, row count, table layout) using lightweight metadata scanning, then recommends optimal processing strategy - either high-speed Pandas mode for standard tables or semantic HTML mode for complex reports. Use when processing Excel/CSV files with unknown or varying structure where optimization between speed and accuracy is needed.

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Fuente

Harryoung

Harryoung/efka

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Comando de instalación

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Útil paraSOC

Supervisores de primera línea de trabajadores de oficina y soporte administrativoOficina y apoyo administrativo43-1011L4

name	expert-routing
description	Domain expert routing. When the knowledge base cannot answer user questions, find and notify the corresponding expert based on the question domain. Only available in IM mode. Trigger condition: No results in 6-stage retrieval.

Domain Expert Routing

Automatically route questions to domain experts when the knowledge base cannot answer user questions.

Applicable Scenarios

User question has no answer in knowledge base
Question belongs to a specific domain requiring professional response
Only available in IM mode (WeCom/Feishu/DingTalk)

Quick Workflow

Identify domain → Determine the domain based on question semantics
Query expert → Get expert information from domain_experts.xlsx
Notify expert → Send message to expert with user question
Notify user → Inform user that expert has been contacted

Domain Identification Examples

Question Keywords	Domain
Salary/wage/adjustment	Compensation & Benefits
Leave/attendance/clock-in	Attendance Management
Onboarding/new employee/training	Recruitment & Training
Contract/labor/resignation	Employee Relations

Detailed Workflow

For complete expert routing workflow, see WORKFLOW.md