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Streamlined warranty claim validation and processing skill improving customer satisfaction and reducing processing time
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Basé sur la classification professionnelle SOC
Reference for querying the Atlas knowledge graph through its MCP tools — the SECONDARY enrichment/comparison layer that adds best-practice context to systems you have ALREADY scanned from your real sources (`az`, repos, dirs). Use when you need to look up nodes, edges, kinds, clusters, stats, or wiki pages in Atlas to compare against your real inventory. (atlas graph, query atlas, atlas mcp, search the graph, graph neighbors, atlas record, atlas kinds, enrichment layer)
Atlas turns your STATED NEED into a real systems atlas by SCANNING your actual sources (Azure via `az`, git repos, local dirs) and process/data mining them, THEN enriching against the Atlas knowledge graph. Use this skill when asked to inventory/map your real systems, scan your cloud + repos + directories, mine the real processes or data they contain, or collect their real constraints/gotchas. (atlas, scan my systems, inventory our azure account, map my repos, real systems atlas, process mining, data mining, collect nuances, system discovery)
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| name | warranty-claims-processor |
| description | Streamlined warranty claim validation and processing skill improving customer satisfaction and reducing processing time |
| allowed-tools | ["Read","Write","Glob","Grep","Bash","WebFetch"] |
| metadata | {"specialization":"logistics","domain":"business","category":"returns","priority":"medium"} |
| graph | {"domains":["domain:logistics"],"skillAreas":["skill-area:procurement-management","skill-area:customer-success","skill-area:change-management-ops"],"roles":["role:supply-chain-analyst","role:operations-analyst","role:customer-success-manager"]} |
The Warranty Claims Processor streamlines warranty claim validation and processing to improve customer satisfaction and reduce processing time. It automates coverage verification, coordinates parts returns, and manages supplier recovery while detecting fraudulent claims.
skill: warranty-claims-processor
inputs:
claim:
claim_id: "WC-2026-12345"
customer_id: "CUST-98765"
product:
sku: "SKU001"
serial_number: "SN-ABC123456"
purchase_date: "2025-07-15"
purchase_price: 499.99
defect_description: "Motor failure - unit does not power on"
claim_date: "2026-01-24"
warranty_terms:
standard_warranty_months: 12
extended_warranty_months: 0
coverage_type: "parts_and_labor"
exclusions: ["physical_damage", "water_damage"]
product_info:
manufacturer: "Acme Corp"
supplier_warranty: true
known_defects: ["motor_bearing_failure"]
outputs:
claim_validation:
status: "approved"
warranty_status: "in_warranty"
warranty_expiration: "2026-07-15"
days_remaining: 172
coverage_applicable: true
exclusions_triggered: []
resolution:
resolution_type: "replacement"
replacement_sku: "SKU001-V2"
replacement_order: "REP-2026-54321"
estimated_ship_date: "2026-01-26"
customer_cost: 0.00
supplier_recovery:
recoverable: true
supplier: "Acme Corp"
recovery_claim_id: "SR-2026-98765"
recovery_amount: 275.00
parts_return_required: true
return_instructions: "Return defective unit to Acme Corp RMA Center"
fraud_analysis:
risk_score: 8
risk_level: "low"
claim_history:
customer_claims_12mo: 0
serial_number_claims: 0
flags: []
cost_tracking:
claim_cost: 499.99
expected_recovery: 275.00
net_warranty_cost: 224.99