skill
métier
description
mis à jour
faq-support
Représentants du service clientèle
Answer questions about returns, shipping, payments, cancellations, exchanges, and brand-specific policies.
16 mars 2026
human-handoff
Représentants du service clientèle
Escalates complex queries to a human agent. Use for payment issues, billing disputes, or explicit human requests.
16 mars 2026
order-status
Préposés aux comptoirs et à la location
Provide order tracking status, tracking numbers, and estimated delivery dates.
16 mars 2026
sizing-support
Vendeurs au détail
Provide apparel size recommendations based on measurements, or show full size charts.
16 mars 2026