Query OWS model data — resolves process prefix, discovers fields, builds and runs TQL. Use when asked about tickets, CMs, INCs, BOTs, or any process data.
Installation
Installer avec Codex ou Claude Copiez ce prompt, collez-le dans Codex, Claude ou un autre assistant, puis laissez-le vérifier la page du skill et l'installer pour vous.
Query OWS model data — resolves process prefix, discovers fields, builds and runs TQL. Use when asked about tickets, CMs, INCs, BOTs, or any process data.
OWS Query Skill
Steps
Resolve the process — use resolve_process_by_prefix with the ticket prefix (CM, INC, BOT, TTS, etc.) to get tickets_uri.
Discover fields — if the query needs a field you're unsure about, use get_model_fields(asset_uri=tickets_uri) to find the exact field name. Field names are snake_case and may differ from their display labels (e.g. createtime not createTime).
Build TQL — use this syntax:
select * from "<tickets_uri>" as t where <conditions> order by t.<field> desc limit <N>
Always quote the asset URI with double quotes
Always alias the model (e.g. as t)
Use t.<fieldname> for ordering and filtering
Run the query — use query_model_data(tenant, tql). It validates before executing.
Present results — extract and show only the relevant fields in a table. Don't dump all 200+ fields.
Common Fields
Field
Meaning
createtime
When the ticket was created
lastupdatetime
Last update
ticketstatus
running / closed / aborted
task_status
dispatched / accepted / completed
orderidview
Human-readable ticket ID
title
Ticket title
region
Geographic region
site_id_name
Site ID
assign_to_fme_full
Assigned engineer name
fault_type
Wireless / Transmission / Power
Notes
Always use tenant: "prod" for real data unless the user says testbed
If TQL fails with "field not recognized", re-check field name via get_model_fields
For top-N newest, use order by t.createtime desc limit N
For filtering by date: t.createtime >= '2026-05-20 00:00:00'
