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domain-model

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Mis à jour27 juin 2026 à 06:16

Define PulseDesk's domain entities and relationships before assigning model work, so the data model stays coherent. Source of truth is ARCHITECTURE.md.

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chiruu12/forge2-chiru

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Métiers associésSOC

Basé sur la classification professionnelle SOC

Développeurs de logicielsProfessions informatiques et mathématiques·SOC 15-1252

SKILL.md

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name	domain-model
description	Define PulseDesk's domain entities and relationships before assigning model work, so the data model stays coherent. Source of truth is ARCHITECTURE.md.

Domain Model (PulseDesk)

Entities & relationships

Organization 1—* User ; Organization 1—* Ticket
User (role: admin|agent|customer) ; User 1—* Ticket (as requester) ; User 1—* Ticket (as assignee, nullable)
Ticket 1—* Comment ; Comment.is_internal (bool)
Ticket — Tag (via ticket_tag) ; Organization 1—* SlaPolicy ; Ticket 1—* ActivityLog

Invariants

Every tenant-owned row has organization_id, set from the authenticated user — never the client.
status: open | pending | resolved | closed ; priority: low | medium | high | urgent
A Ticket's requester, assignee, comments, and tags MUST belong to the same org.

When extending

New tenant-owned entity? add organization_id + the BelongsToOrganization trait (see tenant-scope).

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name	domain-model
description	Define PulseDesk's domain entities and relationships before assigning model work, so the data model stays coherent. Source of truth is ARCHITECTURE.md.

Domain Model (PulseDesk)

Entities & relationships

Organization 1—* User ; Organization 1—* Ticket
User (role: admin|agent|customer) ; User 1—* Ticket (as requester) ; User 1—* Ticket (as assignee, nullable)
Ticket 1—* Comment ; Comment.is_internal (bool)
Ticket — Tag (via ticket_tag) ; Organization 1—* SlaPolicy ; Ticket 1—* ActivityLog

Invariants

Every tenant-owned row has organization_id, set from the authenticated user — never the client.
status: open | pending | resolved | closed ; priority: low | medium | high | urgent
A Ticket's requester, assignee, comments, and tags MUST belong to the same org.

When extending

New tenant-owned entity? add organization_id + the BelongsToOrganization trait (see tenant-scope).