ir-7-incident-response-assistance

name	IR-7_incident-response-assistance
description	Provide an incident response support resource, integral to the organizational incident response capability, that offers advice and assistance to users
category	configuration
version	5.2.0
author	cyberstrike-official
tags	["nist","sp800-53","rev5","ir-7","ir"]
tech_stack	["any"]
cwe_ids	[]
chains_with	["AT-2","AT-3","IR-4","IR-6","IR-8","PM-22","PM-26","SA-9","SI-18"]
prerequisites	[]
severity_boost	{"AT-2":"Chain with AT-2 for comprehensive security coverage","AT-3":"Chain with AT-3 for comprehensive security coverage","IR-4":"Chain with IR-4 for comprehensive security coverage"}

IR-7 Incident Response Assistance

High-Level Description

Family: Incident Response (IR) Framework: NIST SP 800-53 Rev 5

Incident response support resources provided by organizations include help desks, assistance groups, automated ticketing systems to open and track incident response tickets, and access to forensics services or consumer redress services, when required.

What to Check

• Verify IR-7 Incident Response Assistance is documented in SSP
• Confirm control is operating effectively
• Review evidence of continuous monitoring for IR-7

How to Test

Step 1: Review Documentation

Examine the System Security Plan (SSP) and related artifacts for IR-7 implementation details. Verify the organization has documented how this control is satisfied.

Step 2: Validate Implementation

# For cloud environments, use cloud-audit-mcp tools
# For on-premises, review system configurations directly

# Example: Check if account management policies exist
grep -r "account.management\|access.control" /etc/security/ 2>/dev/null

Step 3: Test Operating Effectiveness

Verify the control is actively functioning, not just documented. Check logs, configurations, and operational evidence.

Tools

Tool	Purpose	Usage
Manual Review	Documentation and interview-based	N/A

Remediation Guide

Control Statement

Provide an incident response support resource, integral to the organizational incident response capability, that offers advice and assistance to users of the system for the handling and reporting of incidents.

Implementation Guidance

Incident response support resources provided by organizations include help desks, assistance groups, automated ticketing systems to open and track incident response tickets, and access to forensics services or consumer redress services, when required.

Risk Assessment

Finding	Severity	Impact
IR-7 Incident Response Assistance not implemented	Medium	Incident Response
IR-7 partially implemented