Build Chatwoot automations — agent bots, automation rules, webhook integrations, and workflow patterns. Use when automating support operations, setting up bots, creating event-driven workflows, or integrating external services.
Expert guide for using mcp-chatwoot MCP tools. Use when interacting with the Chatwoot API, managing conversations, contacts, teams, inboxes, or any Chatwoot resource via MCP tools.
Configure Chatwoot — manage teams, agents, inboxes, webhooks, automation rules, canned responses, custom attributes, and custom filters. Use when setting up, administering, or configuring a Chatwoot instance.
Manage Chatwoot contacts — search, filter, create, update, merge duplicates, manage labels, and link contacts to inboxes. Use when working with customer data, contact records, or contact management.
Manage Chatwoot conversations — create, filter, assign, toggle status and priority, label, send messages, and build conversation workflows. Use when working with conversations, messages, assignments, or conversation lifecycle.
Use fazer.ai-exclusive Chatwoot features — Kanban boards, tasks, steps, and scheduled messages. Use when managing pipelines, task boards, scheduling messages, or working with fazer.ai Chatwoot extensions. Requires a fazer.ai Chatwoot instance.
Manage Chatwoot Help Center — create and organize portals, categories, and articles for a knowledge base. Use when building, maintaining, or restructuring a knowledge base or help documentation.
Analyze Chatwoot metrics — account overview, agent performance, inbox reports, team reports, conversation metrics, and label analytics. Use when generating reports, analyzing support performance, or reviewing KPIs.