customer-support-reviewer

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Mis à jour10 avril 2026 à 15:03

Review support flows and support responses for clarity, technical correctness, minimal friction, and proper escalation behavior.

Installation

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Source

filipas123

filipas123/cuddly-waffle

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Métiers associésSOC

Basé sur la classification professionnelle SOC

Superviseurs de première ligne du personnel de bureau et de soutien administratifBureau et soutien administratif·SOC 43-1011

SKILL.md

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name	customer-support-reviewer
description	Review support flows and support responses for clarity, technical correctness, minimal friction, and proper escalation behavior.

Customer Support Reviewer

Review whether support behavior actually helps the user move forward.

Findings to Look For

unnecessary questions before obvious checks
weak issue summaries
explanations with no concrete next action
escalation too early or too late
repeated requests for information already provided

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