perplexity-incident-runbook

name	perplexity-incident-runbook
description	Execute Perplexity incident response procedures with triage, mitigation, and postmortem. Use when responding to Perplexity API outages, investigating search failures, or running post-incident reviews for Perplexity integration issues. Trigger with phrases like "perplexity incident", "perplexity outage", "perplexity down", "perplexity on-call", "perplexity emergency".
allowed-tools	Read, Grep, Bash(kubectl:*), Bash(curl:*)
version	1.12.0
license	MIT
author	Jeremy Longshore <[e-mail]>
tags	["saas","perplexity","incident-response"]
compatibility	Designed for Claude Code, also compatible with Codex and OpenClaw

Perplexity Incident Runbook

Overview

Rapid incident response for Perplexity Sonar API issues. Perplexity-specific: the API depends on live web search, so outages can be partial (search degraded but API responding), model-specific (sonar-pro down but sonar working), or citation-related (answers returned but no sources).

Severity Levels

Level	Definition	Response Time	Example
P1	Complete API failure	< 15 min	All requests returning 500/503
P2	Degraded service	< 1 hour	High latency, 429 rate limits, no citations
P3	Minor impact	< 4 hours	Single model unavailable, sporadic errors
P4	No user impact	Next business day	Monitoring gap, stale cache

Quick Triage (Run Immediately)

set -euo pipefail
echo "=== Perplexity Triage ==="

# 1. Test sonar model
echo -n "sonar: "
curl -s -w "HTTP %{http_code} in %{time_total}s" -o /dev/null \
  -H "Authorization: Bearer $PERPLEXITY_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"model":"sonar","messages":[{"role":"user","content":"test"}],"max_tokens":5}' \
  https://api.perplexity.ai/chat/completions
echo ""

# 2. Test sonar-pro model
echo -n "sonar-pro: "
curl -s -w "HTTP %{http_code} in %{time_total}s" -o /dev/null \
  -H "Authorization: Bearer $PERPLEXITY_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"model":"sonar-pro","messages":[{"role":"user","content":"test"}],"max_tokens":5}' \
  https://api.perplexity.ai/chat/completions
echo ""


 -n 
curl -s -o /dev/null -w  \
  -H  \
  -H  \
  -d  \
  https://api.perplexity.ai/chat/completions
 


 -n 
dig +short api.perplexity.ai