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First 10 minutes of an incident — stabilize, then diagnose
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Basé sur la classification professionnelle SOC
Route a task to the least intrusive executive-function support based on the user's stated current capacity, memory load, activation, and motivation. Use when work feels stuck, overwhelming, hard to hold in mind, or when the user asks for neurodivergent-friendly support without wanting a diagnostic or coaching ritual.
Reduce work to the smallest safe and useful outcome when capacity is low or burnout is present. Use when the user explicitly says they are depleted, overwhelmed, unable to start, or asks for the minimum viable version of a task.
Create a truthful activation bridge for a task that has low urgency, novelty, interest, challenge, or immediate feedback. Use when the user says they are stuck or avoiding a known task despite understanding it.
Reduce language, sensory, and uncertainty load while preserving complete information. Use when the user requests direct or scannable communication, has low capacity, is navigating a new flow, or needs explicit expectations and examples.
Turn a vague, oversized, or initiation-resistant outcome into an executable sequence with a visible first action and definition of done. Use when dependencies are hidden, the task spans multiple systems, or the user cannot identify where to begin.
Externalize time, checkpoints, stopping rules, and context transitions. Use when estimates are uncertain, a task may expand indefinitely, the user is switching topics, or an interruption risks losing the current state.
| name | triage-incident |
| description | First 10 minutes of an incident — stabilize, then diagnose |
| tags | ["ops"] |
Stop the bleeding first (roll back or feature-flag off), then capture the timeline, then find the cause. Communicate status every 15 minutes.
