mcp-server-servicenow

Exploring any ServiceNow table — schema, field types, sample records, relationships, and data patterns. Use when the user mentions tables, schemas, fields, data dictionary, sys_dictionary, sys_db_object, table structure, "what fields does X have," or wants to understand a ServiceNow table they haven't worked with before.

Reviewing, analyzing, and comparing ServiceNow update sets before promotion. Shows changes, risks, dependencies, and conflicts. Use when the user mentions update sets, customizations, promotion, code review, change tracking, pre-deployment review, sys_update_xml, customer updates, "what changed in this update set," or "is this safe to promote."

Exploring CMDB configuration items, CI class hierarchy, relationships, health metrics, data quality, and CSDM compliance. Use when the user mentions CMDB, configuration items, CIs, CI classes, dependencies, relationships, CMDB health, data quality, duplicates, orphaned CIs, CSDM, service taxonomy, Data Foundations certification, staleness, compliance scores, or "show me what depends on X."

Creating, triaging, updating, and analyzing ServiceNow incidents. Assess severity, check affected CIs, find related incidents, and recommend assignments. Use when the user mentions incidents, INC numbers, outages, service disruptions, ticket creation, triage, priority, severity, ITSM operations, SLA breaches, assignment groups, "what's on fire," or "open P1 incidents."

Exploring any ServiceNow table — schema, field types, sample records, relationships, and data patterns. Use when the user mentions tables, schemas, fields, data dictionary, sys_dictionary, sys_db_object, table structure, "what fields does X have," or wants to understand a ServiceNow table they haven't worked with before.

Reviewing, analyzing, and comparing ServiceNow update sets before promotion. Shows changes, risks, dependencies, and conflicts. Use when the user mentions update sets, customizations, promotion, code review, change tracking, pre-deployment review, sys_update_xml, customer updates, "what changed in this update set," or "is this safe to promote."

Exploring CMDB configuration items, CI class hierarchy, relationships, health metrics, data quality, and CSDM compliance. Use when the user mentions CMDB, configuration items, CIs, CI classes, dependencies, relationships, CMDB health, data quality, duplicates, orphaned CIs, CSDM, service taxonomy, Data Foundations certification, staleness, compliance scores, or "show me what depends on X."

Creating, triaging, updating, and analyzing ServiceNow incidents. Assess severity, check affected CIs, find related incidents, and recommend assignments. Use when the user mentions incidents, INC numbers, outages, service disruptions, ticket creation, triage, priority, severity, ITSM operations, SLA breaches, assignment groups, "what's on fire," or "open P1 incidents."