| name | servicenow-platform-docs |
| skill_type | skill |
| description | ServiceNow PRODUCT documentation (concepts, not code) for the Now Platform build/automation and security/risk suites the fleet unifies: Flow Designer / Workflow Studio (no-code automation), App Engine Studio / Application Studio (low-code app building), Integrated Risk Management (IRM/GRC — risk, policy & compliance, audit, vendor/TPRM, privacy), and Security Operations (SecOps — Security Incident Response, Vulnerability Response, Threat Intelligence). Use when the agent needs to understand what these products are, their core concepts, component/table vocabulary, and how they fit together on the Now Platform. Read reference/flow-designer.md, app-engine-studio.md, irm-grc.md, or secops.md, and OVERVIEW.md first for the cross-cutting map. Do NOT use for ServiceNow SDK / Fluent (now-sdk) TypeScript syntax or the metadata-as-code toolchain — use servicenow-sdk-docs for code. Do NOT use for Table API CRUD (servicenow-table-api) or execution-oriented IRM/SecOps MCP table skills. |
| license | MIT |
| tags | ["servicenow","docs","flow-designer","app-engine-studio","irm","grc","secops","skill-graph","reference"] |
| metadata | {"author":"Genius","version":"0.1.0"} |
ServiceNow Platform Product Docs (Flow Designer, App Engine Studio, IRM/GRC, SecOps)
A product-documentation skill-graph (concepts and vocabulary, not code) for the
four Now Platform areas the fleet unifies. It complements the code-focused
servicenow-sdk-docs (Fluent / now-sdk TypeScript) — this graph answers "what is
this product and how does it fit the platform?", not "what is the SDK syntax?".
When to use this vs. sibling skills
- This skill (
servicenow-platform-docs) — orient on what Flow Designer / Workflow
Studio, App Engine Studio, IRM/GRC, or SecOps are; their core concepts and
component/table vocabulary; how the four fit together.
servicenow-sdk-docs — ServiceNow SDK / Fluent (now-sdk) TypeScript syntax,
decorators, metadata-as-code build/deploy toolchain. Go there for CODE.servicenow-table-api — generic Table API CRUD patterns.servicenow-irm-grc / servicenow-workflow-studio — execution-oriented MCP
table skills for those specific suites.
Reference index (open the file for the area you need)
| Area | File | Read it for |
|---|
| Flow Designer / Workflow Studio | reference/flow-designer.md | No-code automation: flows, subflows, actions, triggers, flow logic, decision tables, data pills, spokes / IntegrationHub |
| App Engine Studio / Application Studio | reference/app-engine-studio.md | Low-code app building: scoped apps, tables, forms, experiences/UI, flows, App Engine Management Center (AEMC), citizen-developer roles |
| Integrated Risk Management (IRM/GRC) | reference/irm-grc.md | Risk Management, Policy & Compliance, Audit, Vendor/TPRM, Privacy — the GRC suite, entity/profile framework, controls & indicators |
| Security Operations (SecOps) | reference/secops.md | Security Incident Response, Vulnerability Response, Configuration Compliance, Threat Intelligence — the SOAR engine on the Now Platform |
See OVERVIEW.md for the one-page cross-cutting map, and
index.json / sources.json for the machine-readable
navigation and provenance/freshness manifests.
Freshness note
ServiceNow docs are release-bundled (…Washington DC, Xanadu, Yokohama, Zurich…). The
cited pages here were captured from recent bundles (mostly Zurich build/app-dev,
some Xanadu). Concepts are stable across releases; exact UI labels and table
availability vary by release and installed plugin. Always confirm against the live
https://www.servicenow.com/docs/ bundle for the target instance's release.
