skill
métier
description
updated
format-company-context
Secrétaires et assistants administratifs (sauf juridique, médical et direction)
Formats raw company context fields into optimized LLM-readable rules and protocols
2026-04-04
process-context-change
Agents de conformité
Determines if two versions of a company rule are semantically equivalent
2026-04-04
rate-conflict-detection
Superviseurs de première ligne du personnel de bureau et de soutien administratif
Detects escalations, conflicts, and evaluates how the agent handled them (15% weight)
2026-04-04
rate-empathy
Représentants du service clientèle
Rates how well the agent acknowledged and responded to customer emotions (10% weight)
2026-04-04
rate-factual-accuracy
Agents de conformité
Rates accuracy of information provided by the agent against company facts (25% weight)
2026-04-04
rate-issue-resolution
Représentants du service clientèle
Rates whether the customer's problem was actually resolved (5% weight)
2026-04-04
rate-overall-severity
Télécommunicateurs de la sécurité publique
Classifies overall call severity as Minor/Moderate/Major/Critical (5% weight)
2026-04-04
rate-politeness-tone
Agents et directeurs commerciaux d'artistes et d'athlètes
Rates agent's professionalism, courtesy, and communication tone (15% weight)
2026-04-04
Showing top 8 of 10 collected skills in this repository.