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Triage a support ticket into auto-answer, suggest-answer, or escalate
Installer avec Codex ou Claude Copiez ce prompt, collez-le dans Codex, Claude ou un autre assistant, puis laissez-le vérifier la page du skill et l'installer pour vous.
Basé sur la classification professionnelle SOC
Use when the user asks to publish, repost, translate, update, maintain, or verify Nebutra blog posts, especially bilingual Sanity posts, authorized reposts, blog cover/inline image generation, image2 editorial graphics, or Nebutra blog UX/content QA.
Build an activity-verified profile and surface explainable cofounder matches
Guide a founder through pause, archive, or evidence-backed memorial publishing
Publish an explicit, redacted idea snapshot for discovery and fork lineage
Validate and publish a SKILL.md Play into the controlled marketplace registry
Build a founder-facing timeline view from event-log history
| name | ticket_triage |
| kind | play |
| version | 1.0.0 |
| description | Triage a support ticket into auto-answer, suggest-answer, or escalate |
| inputs | {"ticket":{"type":"object"},"support_policy":{"type":"object"}} |
| outputs | {"decision":{"type":"file","path":"support/tickets/ticket.json","mime":"application/json"}} |
| budget | {"duration_s":30,"cost_usd":0.2} |
| required_skills | ["knowledge_base.search","content_store.write","event_log.commit"] |
| sub_agents | [{"role":"support_triager","allowed_skills":["knowledge_base.search","content_store.write"]},{"role":"escalation_summarizer","allowed_skills":["content_store.write"]}] |
| depends_on_plays | [] |
Classifies a new customer-support ticket, finds relevant knowledge, then returns a confidence-gated decision.
