sales-uniphore

name	sales-uniphore
description	Uniphore platform help — Business AI Cloud for enterprise contact centers with conversation intelligence, real-time agent assist (U-Assist), automated QA, CSATai predictive scoring, Emotion AI, self-service virtual agents, and CDP (ActionIQ). Use when setting up Uniphore conversation analytics, configuring U-Assist real-time guidance, building automated QA scorecards on 100% of calls, using CSATai to replace CSAT surveys, deploying Emotion AI for sentiment detection, integrating Uniphore with Genesys or Salesforce or Five9, comparing Uniphore vs NICE vs Verint vs Observe.AI, or troubleshooting ActionIQ CDP segments. Do NOT use for CCaaS platform comparison (use /sales-ccaas-selection) or general coaching strategy (use /sales-coaching).
argument-hint	[describe what you need help with in Uniphore — e.g., 'set up U-Assist for real-time agent guidance' or 'integrate Uniphore with Genesys Cloud']
license	MIT
version	1.0.0
tags	["sales","contact-center","conversation-intelligence","platform"]
github	https://github.com/uniphore

Uniphore Platform Help

Step 1 — Gather context

If references/learnings.md exists, read it first for accumulated platform knowledge.

1. What do you need help with?

   • A) Real-time agent guidance (U-Assist)
   • B) Conversation analytics and insights (U-Analyze)
   • C) Automated QA scoring
   • D) CSATai predictive satisfaction scoring
   • E) Self-service virtual agent (IVA)
   • F) CDP / ActionIQ marketing AI
   • G) Integration with CCaaS or CRM
   • H) Other

2. Which Uniphore product are you using?

   • A) Customer Service AI (contact center)
   • B) Marketing AI / CDP Agent (ActionIQ)
   • C) Sales AI (Sales Interaction Agent)
   • D) Business AI Suite (unified)
   • E) Not sure / evaluating

3. Current contact center setup?

   • A) Genesys Cloud CX
   • B) Cisco
   • C) Avaya
   • D) Amazon Connect
   • E) Five9
   • F) Twilio
   • G) Other CCaaS
   • H) Not applicable (marketing/sales use case)

Skip-ahead rule: if the user's prompt already contains enough context, skip to Step 2.

Step 2 — Route or answer directly

If the question is about...	Route to...
Choosing between CCaaS platforms	/sales-ccaas-selection [user's question]
General coaching strategy (not Uniphore-specific)	/sales-coaching [user's question]
Meeting note-taking / conversation intelligence comparison	/sales-note-taker [user's question]
CDP comparison / selection	/sales-cdp [user's question]
Chatbot strategy (not Uniphore IVA)	/sales-chatbot [user's question]
Customer feedback / VoC strategy	/sales-customer-feedback [user's question]

When routing, provide the exact command: "This is a {domain} question — run: /sales-{skill} {user's original question}"

If the question is Uniphore-specific, continue to Step 3.