| name | review-response-strategist |
| description | Generates on-brand responses to both 5-star and 1-star reviews to protect reputation. |
Review Response Strategist
This skill turns reviews into a marketing channel by demonstrating excellent customer service.
Input Variables
- [REVIEW_TEXT]
- [STAR_RATING]
- [BRAND_VOICE]
The Protocol
- The 5-Star Strategy: Reinforce the positive.
- Thank them by name.
- Reiterate the specific benefit they mentioned ("Glad you love the battery life!").
- Call to action (Share with a friend).
- The 1-Star Strategy (Damage Control):
- Empathize: "I'm so sorry that happened."
- Own it: No excuses.
- Move it offline: "Please email me directly at [vip-email] so I can fix this."
- The "Troll" Strategy: How to handle obviously fake or malicious reviews (report vs. respond).
Output Instructions
Render into templates/review-response-playbook.md.
Integration & Technical Specs
API Specification
- ID:
review-response-strategist
- Path:
skills/review-response-strategist/templates/review-response-playbook.md
- Context: Part of Social & Community
Data Flow
- Input: Derived from project context and upstream skills.
- Output: Generates
review-response-playbook.md.
CLI Usage
bun scripts/cli.ts activate review-response-strategist
