abandoned-checkouts

name	abandoned-checkouts
description	How to view and recover abandoned checkouts in a Tiendanube store. Read-only access to carts where customers left before completing payment.

Abandoned Checkouts

What is an Abandoned Checkout?

An abandoned checkout is created when a customer reaches checkout step 2 (entered contact info, chose shipping) but does not complete payment. These are available for 30 days after creation.

Checkout Properties

• contact_email, contact_name, contact_phone: Customer info.
• products: Array of items in the cart with name, price, quantity.
• subtotal, discount, total, currency: Cart totals.
• abandoned_checkout_url: Recovery link to send to the customer.
• shipping/billing address: Full address data.
• payment_details: What payment method they selected.
• coupon: Any coupon that was applied.
• created_at: When the checkout was abandoned.

Key Rules

1. Read-only — you can list and view, but not modify abandoned checkouts.
2. Recovery URL is the key field — share it with the customer so they can resume.
3. Available for 30 days after creation.
4. Only created when the customer reached step 2 of checkout.

Recovery Strategy

When a store owner asks about abandoned carts:

1. List recent abandoned checkouts.
2. Highlight the ones with the highest totals.
3. Provide the abandoned_checkout_url for each — the owner can send it to the customer via WhatsApp, email, etc.
4. Show contact info (email, phone) so the owner can reach out.