customer-service-reply

version	2.0.0
name	Customer Service Reply
description	Generate customer service replies for inquiries, complaints, and refunds. Use when drafting support replies, handling refunds, writing FAQ answers.
author	BytesAgain
homepage	https://bytesagain.com
source	https://github.com/bytesagain/ai-skills

customer-service-reply

客服话术和回复模板生成器。售前咨询、售后问题、差评回复、退换货、升级处理、行业FAQ、满意度挽回。

Usage

This skill provides a script cs.sh for generating customer service reply templates.

Commands

Command	Description
cs.sh presale "产品" "客户问题"	售前咨询回复
cs.sh complaint "投诉内容"	投诉处理话术
cs.sh bad-review "差评内容"	差评回复（诚恳+解决方案）
cs.sh refund "退款原因"	退换货话术
cs.sh escalate "问题描述"	升级处理方案（L1→L2→L3→L4分级话术）
cs.sh faq "行业"	行业FAQ自动生成（20个高频问题+标准回答）
cs.sh satisfaction "评分" "反馈"	满意度挽回（根据1-5分输出对应策略）
cs.sh help	显示帮助信息

How to run

bash scripts/cs.sh <command> [args...]

Examples

# 基础功能
bash scripts/cs.sh presale "蓝牙耳机" "能防水吗"
bash scripts/cs.sh complaint "发货太慢了，等了一周还没收到"
bash scripts/cs.sh bad-review "质量太差，用了两天就坏了"
bash scripts/cs.sh refund "尺码不合适想换货"

# 新增功能
bash scripts/cs.sh escalate "客户要求退一赔三，威胁投诉12315"
bash scripts/cs.sh faq "美妆"
bash scripts/cs.sh faq "数码"
bash scripts/cs.sh satisfaction "2" "产品有质量问题"
bash scripts/cs.sh satisfaction "5" "非常满意"

查看 tips.md 获取电商客服实战技巧（响应速度、投诉处理、满意度管理等）。

Notes

• 纯本地生成，不依赖外部API
• Python 3.6+ 兼容
• 话术风格：专业、诚恳、有温度

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