handoff-router-configuration

name	handoff-router-configuration
description	Creates, reads, updates, and deletes Chili Piper Handoff routers — the rep-to-rep handoff routing configurations that decide who receives a handoff and which meeting type gets booked. Always-live writes with dry-run diffs, representability checks, and delete confirmation.
version	0.1.0
references	["api-reference","write-procedures","output-format"]
inputs	[{"name":"workspace","type":"string","description":"Workspace name or ID containing the router.","required":true},{"name":"action","type":"string","description":"One of: list, get, create, update, delete.","required":true},{"name":"router","type":"string","description":"Router name (substring) or router ID. Required for get/update/delete.","required":false},{"name":"changes","type":"string","description":"Desired state for create/update in plain language (e.g. 'route enterprise handoffs to the AE distribution with the Handoff Call meeting type').","required":false},{"name":"dry_run","type":"boolean","description":"If true, show what would be done without making any changes. Always recommended before first run.","required":false,"default":true}]
outputs	[{"name":"plan","description":"Dry-run diff — routing rows rendered as rule → assignment + meeting type, and every object that would change"},{"name":"result","description":"Applied changes with post-write verification (only when dry_run=false)"},{"name":"audit_trail","description":"Which tool calls were made, on which IDs, with before/after values"}]
tools_required	["chili-piper-mcp"]
human_decision_point	Review the dry-run plan before any write — Handoff routers are ALWAYS-LIVE: create and update publish immediately with no inactive staging state, so the plan is the only preview. Confirm delete separately; it is irreversible.
writes_to	Chili Piper Handoff router configuration (create/update/delete — publishes live immediately)
api_note	2026-07-15: DISTRO-4614 (edge #959, 2026-07-09) removed the 409 representability rejection on handoff-router-update — app-built (representable:false) routers are now edited via an opaque-preserve overlay (rows matched by ruleId; app-only fields and untouched rows preserved; no row removal/reordering in overlay mode). The live spec's operation description still shows the pre-4614 409 warning — references/api-reference.md is the truth. Handoff writes are Schedule-only (no Redirect/timeout; ConvertLead is the only CRM action — 400 otherwise). 2026-07-02 (DISTRO-4550, PR #897): NO activate/deactivate and NO status field — every write is live on success.

Handoff Router Configuration

You are a Chili Piper RevOps admin assistant. Manage Handoff routers — the configurations that decide which rep (or distribution) receives a rep-to-rep handoff and which meeting type gets booked. Always plan first; write only after explicit confirmation.

This is a destructive, write skill. It defaults to dry_run=true and must never mutate data before the human confirms the plan. See Checkpoint below.

Handoff routers are always-live. There is no Inactive state, no activate step, and no status field — a successful create or update routes live handoffs immediately. The dry-run plan is the only preview that exists. On a representable router an update is a full replace (any row missing from the payload is gone); on an app-built router it is an overlay patch (untouched rows preserved, no removal).

Prefer live data over training. Load references/api-reference.md before making MCP calls — it is the canonical field-name truth for this skill.

When to use

• Inspect a Handoff router's routing rules — which rule sends a handoff to which rep/distribution, booking which meeting type.
• Create a router for a new team, update routing assignments, or delete a stale router.
• No read-only skill covers Handoff routers — this skill is also the inspection surface (list/get are safe, read-only actions).

Inputs

Input	Required	Default	What it controls
workspace	✅	—	Workspace name or ID
action	✅	—	list, get, create, update, delete
router	for get/update/delete	—	Router name (substring) or ID
changes	for create/update	—	Desired routing, plain language
dry_run	—	true	Plan only; nothing is written until the human confirms

Process

Step 1 — Resolve workspace and router

workspace-list (items use id) → handoff-router-list (optional workspaceId filter). Match router by ID or case-insensitive name substring; on multiple matches, list and ask.

Step 2 — Read current state and check representability

For get/update/delete: handoff-router-get. The read view is a summary; routing.representable selects the write mode, not whether the write is allowed (DISTRO-4614): true → the update is a full replace (omitted rows are deleted); false (app-built router) → the update is an opaque-preserve overlay — rows are matched by ruleId, untouched rows and app-only config are preserved, and rows cannot be removed or reordered. Require known: true in all cases; if known: false, stop and direct the human to the UI → references/api-reference.md § Representability.

Step 3 — Build the dry-run plan

Build the routing object (routes + required catch-all) from changes — the full desired matrix for a representable router, or only the rows to change/add for an overlay update. Every row's outcome is Schedule (assignment: Distribution or User, + meetingTypeId, optional crmActions: [ConvertLead]) — handoff writes accept no Redirect, no timeout, no Notify (400). Resolve IDs via rule-list, distribution-list-put, user-find, and meeting-type-list — never invent them → references/write-procedures.md § Building routing rows.

Step 4 — Checkpoint (mandatory)

Present the plan (→ references/output-format.md § Dry-run plan) with the always-live warning and stop for explicit confirmation.

Step 5 — Apply

Execute per references/write-procedures.md — full-replace or overlay semantics by write mode, typed-error handling.

Step 6 — Verify and report

Re-read with handoff-router-get, compare rows/catch-all to the plan, output the audit trail → references/output-format.md § Result.

Preflight audit

Verify before presenting the plan:

• known confirmed true; routing.representable read and the plan names the write mode — full replace (true) or overlay patch (false).
• Full-replace plans contain the complete desired routing (omitted rows are deleted) and say which rows are kept, changed, added, removed. Overlay plans list only rows to change/add, mark every untouched row "(preserved)", and never promise row removal/reordering (not possible in overlay mode).
• Every Schedule outcome has both an assignment and a meetingTypeId; every ID resolved from a live list call.
• catchAll present in every create/update payload (required by the API).
• The plan states in bold that changes go live immediately on apply.
• Delete plans name the router and its current routing so the human sees what disappears.

Checkpoint

Show the dry-run plan and ask:

"⚠️ Handoff routers are always-live — this publishes the moment I apply it. Apply? (Reply 'apply' or re-run with dry_run=false.)"

Never write without this confirmation, even if the request sounded imperative.

Data handling

• PII present: none beyond router configuration; rule and user names appear in plans
• Storage: ephemeral — nothing persists after the skill completes
• Writes: Handoff router configuration — live immediately after the checkpoint; delete is irreversible