webex-cli-cc

name	webex-cli/cc
description	Webex Contact Center commands: sites, queues, entry points, flows, agents, audio files, and configuration resources.

Webex Contact Center

Commands: webex cc <resource> <action> [flags]
Alias: webex contact-center <resource> <action>

--orgid is auto-populated from the logged-in user's org. Use --orgid=<uuid> (with =) only when overriding. Both UUID and base64 org ID formats are accepted.

Resources

Resource	Common operations
site	list, create, get-id, update-id, delete-id
entry-point	list, create, get-id, update-id, delete-id
contact-service-queue	list, create, get-id, update-id, delete-id
team	list, create, get-id, update-id, delete-id
users	list, get-id, get-along-profile-id, patch-id, update-id
agents	login, logout, state-change, get-activities, get-statistics
flow	list, export, import, publish
audio-files	list, get-id, create, update-id, delete-id
global-variables	list, create, get-id, update-id, delete-id
business-hour	list, create, get-id, update-id, delete-id
auxiliary-code	list, create, get-id, update-id, delete-id
desktop-profile	list, create, get-id, update-id, delete-id
desktop-layout	list, create, get-id, update-id, delete-id
skill	list, create, get-id, update-id, delete-id
skill-profile	list, create, get-id, update-id, delete-id
multimedia-profile	list, create, get-id, update-id, delete-id
dial-plan	list, create, get-id, update-id, delete-id
dial-number	list, list-dialed-mapping, get-id
outdial-ani	list, create, get-id, update-id, delete-id
address-book	list, create, get-id, update-id, delete-id
holiday-list	list, create, get-id, update-id, delete-id

RSQL Filtering (All Config Resources)

All config list commands support --filter (RSQL) and --search (keyword):

# Exact match
webex cc site list --filter='name=="Site A"'

# Not equal
webex cc site list --filter='name!="Site A"'

# In list
webex cc site list --filter='id=in=("<id1>","<id2>")'

# Keyword search
webex cc site list --search="Sales"

# Pagination
webex cc site list --page=0 --page-size=100
webex cc site list --paginate   # auto-paginate

Filter value gotcha: values with spaces must be quoted. Use --filter= (with =) to avoid shell quoting issues.

Sites, Entry Points, Queues, Teams

These resources all follow the same pattern:

# List
webex cc site list [--filter <rsql>] [--search <text>] [--page <n>] [--page-size <n>]
webex cc entry-point list [same flags]
webex cc contact-service-queue list [same flags + --desktop-profile-filter true]
webex cc team list [same flags]

# Get by ID
webex cc site get-id --id <id>
webex cc entry-point get-id --id <id>
webex cc contact-service-queue get-id --id <id>
webex cc team get-id --id <id>

# Create / update / delete
webex cc site create --body '{...}'
webex cc site update-id --id <id> --body '{...}'
webex cc site delete-id --id <id>

# List references (what uses this resource)
webex cc site list-references --id <id>

# Bulk operations
webex cc site bulk-export
webex cc site bulk-save --body '[{...},{...}]'

Users

# List users (agents / admins)
webex cc users list [flags]
  --filter <rsql>            # e.g. id=="<id>"
  --search <text>            # firstName, lastName, email
  --page <n>
  --page-size <n>
  --queue-id <id>            # filter by queue assignment
  --user-in-queue assigned|unassigned
  --supervisor-managed-agents-only true

# Get user with profile
webex cc users get-id --id <id>
webex cc users get-along-profile-id --id <id>
webex cc users get-ci-id --ci-id <ciUserId>

# Update user (agent settings, team, profile)
webex cc users patch-id --id <id> --body '{...}'
webex cc users update-id --id <id> --body '{...}'

# Bulk
webex cc users bulk-export
webex cc users bulk-partial-update --body '[{...}]'

Agents (Live Session Control)

These operate on active agent desktop sessions — not config data.

# Login / logout desktop
webex cc agents login --body '{"dialNumber":"<ext>","roles":["AGENT"],"teamId":"<id>"}'
webex cc agents logout --body '{"logoutReason":"End of shift","agentId":"<id>"}'

# Change agent state (Available / Idle)
webex cc agents state-change --body '{"state":"AVAILABLE","channelType":["telephony"]}'
webex cc agents state-change --body '{"state":"IDLE","auxCodeId":"<id>","channelType":["telephony"]}'

# Activity and statistics (max 24-hour window per request)
webex cc agents get-activities --last 8h [--agent-ids <id1,id2>] [--channel-types telephony,chat]
webex cc agents get-statistics --last 8h --interval 15 [--agent-ids <id1,id2>]

# Buddy list
webex cc agents buddy-list --body '{"agentProfileId":"<id>","mediaType":"telephony","state":"AVAILABLE"}'

Flows

# List flows
webex cc flow list [--partial-name-search <text>] [--flow-type FLOW|SUBFLOW] [--page <n>] [--size <n>]

# Export (download flow JSON)
webex cc flow export --flow-id <id> [--version draft|latest|<versionId>] > flow.json

# Import (upload flow JSON)
webex cc flow import --overwrite yes [--flow-type FLOW]
# Note: import reads the body from stdin or --body-file

# Publish a flow
webex cc flow publish --flow-id <id> --body '{"comment":"Promoting to live"}'

Audio Files

# List
webex cc audio-files list [--filter <rsql>] [--search <text>]

# Get with download URL
webex cc audio-files get-id --id <id> --include-url true

# Create / upload
webex cc audio-files create --body '{"name":"Main Greeting","description":"..."}'
# After creating, upload the WAV via update
webex cc audio-files update-id --id <id> --body '{...}'

# Delete
webex cc audio-files delete-id --id <id>

Configuration Resources

All of these (global-variables, business-hour, auxiliary-code, desktop-profile, desktop-layout, skill, skill-profile, multimedia-profile, dial-plan, outdial-ani, address-book, holiday-list) follow the same pattern:

webex cc <resource> list [--filter <rsql>] [--search <text>] [--page <n>] [--page-size <n>]
webex cc <resource> get-id --id <id>
webex cc <resource> create --body '{...}'
webex cc <resource> update-id --id <id> --body '{...}'
webex cc <resource> delete-id --id <id>
webex cc <resource> list-references --id <id>
webex cc <resource> bulk-export
webex cc <resource> bulk-save --body '[{...}]'
webex cc <resource> purge-inactive     # removes soft-deleted records (most resources)

Dial Numbers (exception — no CRUD)

# List DN→EP mappings
webex cc dial-number list-dialed-mapping [--filter <rsql>]
webex cc dial-number list [--filter <rsql>]
webex cc dial-number get-id --id <id>

Outdial ANI (has entries sub-resource)

webex cc outdial-ani list
webex cc outdial-ani get-id --id <id>
webex cc outdial-ani list-entry --id <id>          # list ANI entries under an outdial ANI
webex cc outdial-ani create-entry --body '{...}'
webex cc outdial-ani delete-entry-id --id <entryId>

Address Book (has entries sub-resource)

webex cc address-book list
webex cc address-book get-id --id <id>
webex cc address-book list-entry --id <id>         # list contacts
webex cc address-book create-entry --body '{...}'
webex cc address-book bulk-save-entry --body '[{...}]'
webex cc address-book update-entry-id --id <entryId> --body '{...}'
webex cc address-book delete-entry-id --id <entryId>

Key Gotchas

1. --orgid=VALUE syntax — always use = (equals) with --orgid, not a space: --orgid="<uuid>" not --orgid "<uuid>". Shell quoting issues cause silent failures with the space form.

2. RSQL values with spaces — wrap values in double quotes inside the RSQL expression: --filter='name=="Site A"'.

3. get-id not get — most CC resources use get-id --id <id> (not get --<resource>-id). The agents resource is an exception: it has no list or get-id commands, only session control operations.

4. flow has no CRUD — flow only has list, export, import, publish. To create or edit flows, use Webex Contact Center Flow Designer in Control Hub.

5. Agent statistics time window — agents get-activities and get-statistics enforce a 24-hour max window per request. Use multiple calls to cover longer periods.

6. Purge vs delete — delete-id soft-deletes. purge-inactive permanently removes soft-deleted records for resources that support it.

Command Reference

Auto-generated from Postman collections. Run make codegen to update.

agent-wellbeing

Command	Flags
get-burnout-id	--orgid (required), --id (required)
list-burnout	--orgid (required), --filter, --attributes, --page, --page-size
subscribe-realtime-burnout-events	--destination-url, --event-types, --name, --description, --secret, --org-id, --body, --body-file
record-realtime-burnout-events	--body, --body-file
update-burnout-id	--orgid (required), --id (required), --agent-inclusion-type, --enabled, --organization-id, --version, --wellness-break-reminders, --created-time, --last-updated-time, --body, --body-file

auto-csat

Command	Flags
get-mapped-question-id	--orgid (required), --auto-csat-id (required), --id (required)
get-id	--orgid (required), --id (required)
list	--orgid (required), --filter, --attributes, --page, --page-size
list-mapped-question	--orgid (required), --auto-csat-id (required), --filter, --attributes, --page, --page-size
create-mapped-question	--orgid (required), --auto-csat-id (required), --question-id, --questionnaire-id, --organization-id, --id, --version, --created-time, --last-updated-time, --body, --body-file
bulk-save-mapped-question	--orgid (required), --auto-csat-id (required), --body, --body-file
update-id	--orgid (required), --id (required), --agent-inclusion-type, --enabled, --selected-global-variable-id, --survey-data-source, --organization-id, --version, --created-time, --last-updated-time, --body, --body-file
delete-mapped-question-id	--orgid (required), --auto-csat-id (required), --id (required)

generated-summaries

Command	Flags
get-id	--orgid (required), --id (required)
list	--orgid (required), --filter, --attributes, --page, --page-size
update-id	--orgid (required), --id (required), --organization-id, --version, --call-drop-summaries-enabled, --virtual-agent-transfer-summaries-enabled, --consult-transfer-summaries-enabled, --agent-inclusion-type, --created-time, --last-updated-time, --body, --body-file

business-hour

Command	Flags
list	--orgid (required), --filter, --attributes, --search, --page, --page-size, --sort, --include-count, --single-object-response
bulk-export	--orgid (required), --page, --page-size
get-id	--orgid (required), --id (required)
list-references	--orgid (required), --id (required), --type, --page, --page-size
create	--orgid (required), --body, --body-file
bulk-save	--orgid (required), --body, --body-file
update-id	--orgid (required), --id (required), --body, --body-file
delete-id	--orgid (required), --id (required)

holiday-list

Command	Flags
list	--orgid (required), --filter, --attributes, --search, --page, --page-size, --sort, --include-count, --single-object-response
bulk-export	--orgid (required), --page, --page-size
get-id	--orgid (required), --id (required)
list-references	--orgid (required), --id (required), --type, --page, --page-size
create	--orgid (required), --body, --body-file
bulk-save	--orgid (required), --body, --body-file
update-id	--orgid (required), --id (required), --body, --body-file
delete-id	--orgid (required), --id (required)

overrides

Command	Flags
list	--orgid (required), --filter, --attributes, --search, --page, --page-size, --sort, --include-latest-override, --single-object-response
bulk-export	--orgid (required), --page, --page-size
get-id	--orgid (required), --id (required)
list-references	--orgid (required), --id (required), --type, --page, --page-size
create	--orgid (required), --body, --body-file
bulk-save	--orgid (required), --body, --body-file
update-id	--orgid (required), --id (required), --body, --body-file
delete-id	--orgid (required), --id (required)

address-book

Command	Flags
list	--orgid (required), --filter, --attributes, --search, --page, --page-size
bulk-export	--orgid (required), --page, --page-size
get-entry-id	--orgid (required), --address-book-id (required), --id (required)
get-id	--orgid (required), --id (required)
list-references	--orgid (required), --id (required), --type, --page, --page-size
list-entry	--orgid (required), --address-book-id (required), --filter, --attributes, --search, --page, --page-size
create	--orgid (required), --name, --parent-type, --organization-id, --id, --version, --description, --site-id, --body, --body-file
create-entry	--orgid (required), --address-book-id (required), --name, --number, --organization-id, --id, --version, --body, --body-file
bulk-save-entry	--orgid (required), --address-book-id (required), --body, --body-file
update-entry-id	--orgid (required), --address-book-id (required), --id (required), --name, --number, --organization-id, --version, --body, --body-file
update-id	--orgid (required), --id (required), --name, --parent-type, --organization-id, --version, --description, --site-id, --body, --body-file
delete-entry-id	--orgid (required), --address-book-id (required), --id (required)
delete-id	--orgid (required), --id (required)

audio-files

Command	Flags
get-id	--orgid (required), --id (required), --include-url
list-references	--orgid (required), --id (required), --type, --page, --page-size
list	--orgid (required), --filter, --attributes, --search, --page, --page-size
create	--orgid (required), --body, --body-file
update-id	--orgid (required), --id (required), --body, --body-file
patch-id	--orgid (required), --id (required), --description, --body, --body-file
delete-id	--orgid (required), --id (required)

auxiliary-code

Command	Flags
list	--orgid (required), --filter, --attributes, --search, --page, --page-size, --desktop-profile-filter, --supervised-user-id
bulk-export	--orgid (required), --page, --page-size
get-id	--orgid (required), --id (required)
list-references	--orgid (required), --id (required), --type, --page, --page-size
create	--orgid (required), --active, --default-code, --name, --work-type-code, --work-type-id, --organization-id, --id, --version, --description, --is-system-code, --burnout-inclusion, --system-default, --body, --body-file
bulk-save	--orgid (required), --body, --body-file
purge-inactive	--orgid (required), --next-start-id
update-id	--orgid (required), --id (required), --active, --default-code, --name, --work-type-code, --work-type-id, --organization-id, --version, --description, --is-system-code, --burnout-inclusion, --system-default, --body, --body-file
bulk-partial-update	--orgid (required), --body, --body-file
delete-id	--orgid (required), --id (required)

contact-number

Command	Flags
list-all	--orgid (required)
bulk-export	--orgid (required), --page, --page-size
get-id	--orgid (required), --id (required)
list	--orgid (required), --filter, --attributes, --search, --page, --page-size
create	--orgid (required), --number, --organization-id, --id, --version, --body, --body-file
bulk-save	--orgid (required), --body, --body-file
update-id	--orgid (required), --id (required), --number, --organization-id, --version, --body, --body-file
delete-id	--orgid (required), --id (required)

contact-service-queue

Command	Flags
list	--orgid (required), --filter, --attributes, --search, --page, --page-size, --desktop-profile-filter, --provisioning-view, --single-object-response
bulk-export	--orgid (required), --type, --page, --page-size
list-skill-csqs-skill-profile	--orgid (required), --id (required)
get-id	--orgid (required), --id (required), --agents-updated-info
list-csq-references-id	--orgid (required), --id (required), --type, --page, --page-size
list-agent-based	--orgid (required), --userid (required), --search, --page, --page-size
list-skill-based	--orgid (required), --userid (required), --search, --page, --page-size
list-team-based	--orgid (required), --userid (required), --search, --page, --page-size
list-internal-skill-csqs-profile	--orgid (required), --id (required)
list-team-csqs-team-id	--orgid (required), --id (required)
list-agent-csqs-ci-user-id	--orgid (required), --ci-user-id (required)
list-skill-csqs-ci-user-id	--orgid (required), --id (required)
create	--orgid (required), --body, --body-file
bulk-save	--orgid (required), --body, --body-file
delete-csq-references	--orgid (required), --body, --body-file
list-manually-assignable-csqs	--orgid (required), --agent-id, --team-id, --body, --body-file
purge-inactive	--orgid (required), --next-start-id
create-remove-agents-users-agent	--orgid (required), --id (required), --add, --remove, --body, --body-file
list-mapping-summary-grouped-assistant-skill	--orgid (required), --page, --page-size, --assistant-skill-ids, --body, --body-file
list-csqs-skills-profile	--orgid (required), --body, --body-file
list-csqs-user-profile	--orgid (required), --body, --body-file
update-id	--orgid (required), --id (required), --body, --body-file
bulk-partial-update	--orgid (required), --body, --body-file
delete-id	--orgid (required), --id (required)

desktop-layout

Command	Flags
bulk-export	--orgid (required), --page, --page-size
get-id	--orgid (required), --id (required)
list-references	--orgid (required), --id (required), --type, --page, --page-size
list	--orgid (required), --filter, --attributes, --search, --page, --page-size, --single-object-response, --provisioning-view
create	--orgid (required), --default-json-modified, --edited-by, --global, --json-file-content, --json-file-name, --name, --status, --validated, --organization-id, --id, --version, --description, --validated-time, --default-json-modified-time, --modified-time, --team-ids, --system-default, --created-time, --last-updated-time, --body, --body-file
bulk-save	--orgid (required), --body, --body-file
purge-inactive	--orgid (required), --next-start-id
update-id	--orgid (required), --id (required), --default-json-modified, --edited-by, --global, --json-file-content, --json-file-name, --name, --status, --validated, --organization-id, --version, --description, --validated-time, --default-json-modified-time, --modified-time, --team-ids, --system-default, --created-time, --last-updated-time, --body, --body-file
delete-id	--orgid (required), --id (required)

desktop-profile

Command	Flags
list	--orgid (required), --filter, --attributes, --search, --page, --page-size, --single-object-response
bulk-export	--orgid (required), --page, --page-size
get-id	--orgid (required), --id (required)
list-references	--orgid (required), --id (required), --type, --page, --page-size
create	--orgid (required), --body, --body-file
bulk-save	--orgid (required), --body, --body-file
purge-inactive	--orgid (required), --next-start-id
update-id	--orgid (required), --id (required), --body, --body-file
delete-id	--orgid (required), --id (required)

dial-number

Command	Flags
list-dialed-mapping	--orgid (required), --filter, --attributes, --search, --page, --page-size, --include-entry-point-name
bulk-export-dialed-mapping	--orgid (required), --page, --page-size
list-dialed-dialed-mapping	--orgid (required)
get-dialed-mapping-id	--orgid (required), --id (required)
list-references-dialed-mapping	--orgid (required), --id (required), --type, --page, --page-size
create-dialed-mapping	--orgid (required), --entry-point-id, --entry-point-name, --organization-id, --id, --version, --dialled-number, --extension, --routing-prefix, --esn, --route-point-id, --default-ani, --location, --region-id, --created-time, --last-updated-time, --dialled-number-digits, --body, --body-file
bulk-save-dialed-mapping	--orgid (required), --body, --body-file
update-dialed-mapping-id	--orgid (required), --id (required), --entry-point-id, --entry-point-name, --organization-id, --version, --dialled-number, --extension, --routing-prefix, --esn, --route-point-id, --default-ani, --location, --region-id, --created-time, --last-updated-time, --dialled-number-digits, --body, --body-file
delete-all-dialed-mapping	--orgid (required)
delete-dialed-mapping-id	--orgid (required), --id (required)

dial-plan

Command	Flags
list	--orgid (required), --filter, --attributes, --search, --page, --page-size
bulk-export	--orgid (required), --page, --page-size
get-id	--orgid (required), --id (required)
list-references	--orgid (required), --id (required), --type, --page, --page-size
create	--orgid (required), --active, --name, --regular-expression, --organization-id, --id, --version, --description, --prefix, --stripped-chars, --system-default, --body, --body-file
bulk-save	--orgid (required), --body, --body-file
update-id	--orgid (required), --id (required), --active, --name, --regular-expression, --organization-id, --version, --description, --prefix, --stripped-chars, --system-default, --body, --body-file
delete-id	--orgid (required), --id (required)

entry-point

Command	Flags
list	--orgid (required), --filter, --attributes, --search, --page, --page-size, --desktop-profile-filter, --provisioning-view, --include-count, --single-object-response
bulk-export	--orgid (required), --type, --page, --page-size
get-id	--orgid (required), --id (required), --include-names
list-references	--orgid (required), --id (required), --type, --page, --page-size
create	--orgid (required), --body, --body-file
bulk-save	--orgid (required), --body, --body-file
purge-inactive	--orgid (required), --next-start-id
update-id	--orgid (required), --id (required), --body, --body-file
delete-id	--orgid (required), --id (required)

global-variables

Command	Flags
bulk-export	--orgid (required), --page, --page-size
get-reportable-count	--orgid (required)
get-id	--orgid (required), --id (required)
list-references	--orgid (required), --id (required), --type, --page, --page-size
list	--orgid (required), --filter, --attributes, --search, --page, --page-size
create	--orgid (required), --active, --agent-editable, --agent-viewable, --default-value, --name, --reportable, --variable-type, --organization-id, --id, --version, --description, --sensitive, --desktop-label, --system-default, --body, --body-file
bulk-save	--orgid (required), --body, --body-file
purge-inactive	--orgid (required), --next-start-id
update-id	--orgid (required), --id (required), --active, --agent-editable, --agent-viewable, --default-value, --name, --reportable, --variable-type, --organization-id, --version, --description, --sensitive, --desktop-label, --system-default, --body, --body-file
delete-id	--orgid (required), --id (required)

multimedia-profile

Command	Flags
list	--orgid (required), --filter, --attributes, --search, --page, --page-size
bulk-export	--orgid (required), --page, --page-size
get-id	--orgid (required), --id (required)
list-references	--orgid (required), --id (required), --type, --page, --page-size
create	--orgid (required), --body, --body-file
bulk-save	--orgid (required), --body, --body-file
purge-inactive	--orgid (required), --next-start-id
update-id	--orgid (required), --id (required), --body, --body-file
delete-id	--orgid (required), --id (required)

outdial-ani

Command	Flags
list	--orgid (required), --filter, --attributes, --search, --page, --page-size, --single-object-response
bulk-export	--orgid (required), --page, --page-size
list-entry	--orgid (required), --filter, --attributes, --search, --page, --page-size
get-id	--orgid (required), --id (required)
list-references	--orgid (required), --id (required), --type, --page, --page-size
get-entry-id	--orgid (required), --out-dial-ani-id (required), --id (required)
list-entry-2	--orgid (required), --out-dial-ani-id (required), --filter, --attributes, --search, --page, --page-size
create	--orgid (required), --body, --body-file
bulk-save	--orgid (required), --body, --body-file
create-entry	--orgid (required), --out-dial-ani-id (required), --name, --number, --organization-id, --id, --version, --default-anientry, --created-time, --last-updated-time, --body, --body-file
bulk-save-entry	--orgid (required), --out-dial-ani-id (required), --body, --body-file
update-id	--orgid (required), --id (required), --body, --body-file
update-entry-id	--orgid (required), --out-dial-ani-id (required), --id (required), --name, --number, --organization-id, --version, --default-anientry, --created-time, --last-updated-time, --body, --body-file
delete-id	--orgid (required), --id (required)
delete-entry-id	--orgid (required), --out-dial-ani-id (required), --id (required)

site

Command	Flags
list	--orgid (required), --filter, --attributes, --search, --page, --page-size
bulk-export	--orgid (required), --page, --page-size
get-id	--orgid (required), --id (required)
list-references	--orgid (required), --id (required), --type, --page, --page-size
create	--orgid (required), --active, --multimedia-profile-id, --name, --organization-id, --id, --version, --description, --system-default, --body, --body-file
bulk-save	--orgid (required), --body, --body-file
purge-inactive	--orgid (required), --next-start-id
update-id	--orgid (required), --id (required), --active, --multimedia-profile-id, --name, --organization-id, --version, --description, --system-default, --body, --body-file
delete-id	--orgid (required), --id (required)

skill

Command	Flags
list	--orgid (required), --filter, --attributes, --search, --page, --page-size, --single-object-response
bulk-export	--orgid (required), --page, --page-size
get-id	--orgid (required), --id (required)
list-references	--orgid (required), --id (required), --type, --page, --page-size
create	--orgid (required), --active, --name, --service-level-threshold, --skill-type, --organization-id, --id, --version, --description, --enum-skill-values, --dynamic-skill, --created-time, --last-updated-time, --body, --body-file
bulk-save	--orgid (required), --body, --body-file
purge-inactive	--orgid (required), --next-start-id
populate-json-attributes-field-skill-id-org	--orgid (required), --id (required)
update-id	--orgid (required), --id (required), --active, --name, --service-level-threshold, --skill-type, --organization-id, --version, --description, --enum-skill-values, --dynamic-skill, --created-time, --last-updated-time, --body, --body-file
delete-id	--orgid (required), --id (required)

skill-profile

Command	Flags
list	--orgid (required), --filter, --attributes, --search, --page, --page-size, --single-object-response
bulk-export	--orgid (required), --page, --page-size
get-id	--orgid (required), --id (required), --include-skill-details
list-references	--orgid (required), --id (required), --type, --page, --page-size
create	--orgid (required), --active-skills, --name, --organization-id, --id, --version, --description, --active-enum-skills, --created-time, --last-updated-time, --body, --body-file
bulk-save	--orgid (required), --body, --body-file
update-id	--orgid (required), --id (required), --active-skills, --name, --organization-id, --version, --description, --active-enum-skills, --created-time, --last-updated-time, --body, --body-file
delete-id	--orgid (required), --id (required)

team

Command	Flags
list	--orgid (required), --filter, --attributes, --search, --page, --page-size, --supervisor-view, --provisioning-view, --single-object-response
bulk-export	--orgid (required), --page, --page-size
get-id	--orgid (required), --id (required)
list-references	--orgid (required), --id (required), --type, --page, --page-size
create	--orgid (required), --active, --name, --rank-queues-for-team, --site-id, --team-status, --team-type, --organization-id, --id, --version, --dialed-number, --capacity, --desktop-layout-id, --skill-profile-id, --multi-media-profile-id, --user-ids, --description, --system-default, --queue-rankings, --created-time, --last-updated-time, --body, --body-file
bulk-save	--orgid (required), --body, --body-file
purge-inactive	--orgid (required), --next-start-id
update-id	--orgid (required), --id (required), --active, --name, --rank-queues-for-team, --site-id, --team-status, --team-type, --organization-id, --version, --dialed-number, --capacity, --desktop-layout-id, --skill-profile-id, --multi-media-profile-id, --user-ids, --description, --system-default, --queue-rankings, --created-time, --last-updated-time, --body, --body-file
delete-id	--orgid (required), --id (required)

user-profiles

Command	Flags
list	--orgid (required), --filter, --attributes, --search, --page, --page-size
bulk-export	--orgid (required), --page, --page-size
get-id	--orgid (required), --id (required), --include-names
list-references	--orgid (required), --id (required), --type, --page, --page-size
get-acl-id	--orgid (required), --id (required), --names
bulk-save	--orgid (required), --body, --body-file
purge-inactive	--orgid (required), --next-start-id
create	--orgid (required), --body, --body-file
update-id	--orgid (required), --id (required), --body, --body-file
delete-id	--orgid (required), --id (required)

users

Command	Flags
list	--orgid (required), --filter, --attributes, --search, --page, --page-size, --supervisor-managed-agents-only, --single-object-response, --buddy-team-agents-only, --user-in-queue, --queue-id, --include-aimapping-count, --include-dynamic-skills-limit-reached
bulk-export	--orgid (required), --page, --page-size
get-ci-id	--orgid (required), --id (required), --include-user-profile, --include-names
list-along-profile	--orgid (required)
get-along-profile-id	--orgid (required), --id (required)
get-id	--orgid (required), --id (required), --include-count, --include-user-profile-type, --include-skill-profile-audit, --include-reskill-audit-info, --include-skill-details
list-references	--orgid (required), --id (required), --type, --page, --page-size
get-dynamic-skill-id	--orgid (required), --skill-id (required), --search, --page, --page-size
get-agents-matching-skill-requirements	--orgid (required), --search, --page, --page-size, --condition, --skill-id, --skill-value, --organization-id, --id, --version, --skill-name, --skill-type, --weight, --dynamic-skill, --created-time, --last-updated-time, --body, --body-file
get-ids	--orgid (required), --page, --page-size, --user-ids, --search, --queue-id, --body, --body-file
update-id	--orgid (required), --id (required), --body, --body-file
bulk-partial-update	--orgid (required), --body, --body-file
patch-id	--orgid (required), --id (required), --value-type, --body, --body-file
bulk-update-dynamic-skills	--orgid (required), --skill-id (required), --body, --body-file
reskill-agents	--orgid (required), --id (required), --body, --body-file

work-types

Command	Flags
bulk-export	--orgid (required), --page, --page-size
get-id	--orgid (required), --id (required)
list-references	--orgid (required), --id (required), --type, --page, --page-size
list	--orgid (required), --filter, --attributes, --search, --page, --page-size
create	--orgid (required), --active, --name, --work-type-code, --organization-id, --id, --version, --description, --system-default, --body, --body-file
bulk-save	--orgid (required), --body, --body-file
purge-inactive	--orgid (required), --next-start-id
update-id	--orgid (required), --id (required), --active, --name, --work-type-code, --organization-id, --version, --description, --system-default, --body, --body-file
delete-id	--orgid (required), --id (required)

data-sources

Command	Flags
get-all	—
get-schemas	—
get-schema	--schema-id (required)
get	--data-source-id (required)
register	--audience, --nonce, --schema-id, --subject, --token-lifetime-minutes, --url, --body, --body-file
update	--data-source-id (required), --audience, --error-message, --nonce, --schema-id, --status, --subject, --token-lifetime-minutes, --url, --body, --body-file
delete	--data-source-id (required)

estimated-wait-time

Command	Flags
get	--queue-id, --lookback-minutes, --max-cv, --min-valid-samples, --org-id

notification

Command	Flags
subscribe	--is-keep-alive-enabled, --client-type, --allow-multi-login, --force, --body, --body-file

queues

Command	Flags
get-statistics	--from, --to, --interval, --queue-ids, --org-id, --last

realtime

Command	Flags
subscribe-notification	--is-keep-alive-enabled, --client-type, --allow-multi-login, --force, --body, --body-file

subscriptions

Command	Flags
list-v1	--org-id
list-v2	--org-id
get-v1	--id (required), --org-id
get-v2	--id (required), --org-id
list-event-types-v1	--org-id
list-event-types-v2	--org-id
register-v1	--destination-url, --event-types, --name, --description, --secret, --org-id, --body, --body-file
register-v2	--destination-url, --event-types, --name, --resource-version, --description, --secret, --org-id, --body, --body-file
update-v1	--id (required), --description, --event-types, --destination-url, --status, --secret, --org-id, --body, --body-file
update-v2	--id (required), --resource-version, --description, --event-types, --destination-url, --status, --secret, --org-id, --body, --body-file
delete-v1	--id (required), --org-id
delete-v2	--id (required), --org-id

agents

Command	Flags
get-activities	--agent-ids, --team-ids, --channel-types, --from, --to, --page-size, --page, --org-id, --last
get-statistics	--from, --to, --interval, --agent-ids, --org-id, --last
login	--dial-number, --roles, --team-id, --is-extension, --device-type, --device-id, --body, --body-file
reload	—
buddy-list	--agent-profile-id, --media-type, --state, --body, --body-file
logout	--logout-reason, --agent-id, --body, --body-file
state-change	--channel-type, --state, --aux-code-id, --reason, --agent-id, --body, --body-file

call-monitoring

Command	Flags
get-sessions	—
create-request	--id, --monitor-type, --task-id, --queue-ids, --teams, --sites, --agents, --tracking-id, --invisible-mode, --body, --body-file
barge-in-request	--task-id (required)
end-request	--task-id (required)
hold-request	--task-id (required)
unhold-request	--task-id (required)
delete-request	--request-id (required)

tasks

Command	Flags
get	--channel-types, --from, --to, --page-size, --org-id, --last
create	--body, --body-file
accept	--task-id (required)
end	--task-id (required)
wrap-up	--task-id (required), --wrap-up-reason, --aux-code-id, --body, --body-file
hold	--task-id (required), --media-resource-id, --body, --body-file
resume	--task-id (required), --media-resource-id, --body, --body-file
reject	--task-id (required), --media-resource-id, --body, --body-file
pause-recording	--task-id (required)
resume-recording	--task-id (required), --auto-resumed, --body, --body-file
transfer	--task-id (required), --to, --destination-type, --body, --body-file
consult-task	--task-id (required), --to, --destination-type, --hold-participants, --body, --body-file
consult-conference	--task-id (required), --to, --agent-id, --destination-type, --body, --body-file
consult-transfer	--task-id (required), --to, --destination-type, --body, --body-file
consult-accept	--task-id (required)
assign	--task-id (required)
consult-end	--task-id (required), --queue-id, --body, --body-file
exit-conference	--task-id (required)
accept-preview	--campaign-id (required), --task-id (required)
skip-preview	--campaign-id (required), --task-id (required)
delete-preview	--campaign-id (required), --task-id (required)
update-2	--task-id (required), --body, --body-file
update	--task-id (required), --body, --body-file

journey

Command	Flags
get-workspace	--workspace-id (required)
get-template-searched-template-id	--workspace-id (required), --template-id (required)
get-wxcc-subscription	--workspace-id (required)
get-all-workspaces	--filter, --sort-by, --sort, --page, --page-size
get-all-template	--workspace-id (required), --filter, --sort, --sort-by, --page, --page-size
get-all-person	--workspace-id (required), --person-id, --filter, --sort-by, --sort, --page, --page-size
get-all-actions	--workspace-id (required), --sort-by, --sort, --page, --page-size
get-template-searched-template-name	--workspace-id (required), --template-name (required)
search-identity-aliases	--workspace-id (required), --aliases (required), --sort-by, --sort, --page, --page-size
get-all-actions-template	--workspace-id (required), --template-id (required)
get-action-name	--workspace-id (required), --template-id (required), --action-name (required)
get-action-actionid	--workspace-id (required), --template-id (required), --action-id (required)
get-historic-profile-view-template-name	--workspace-id (required), --person-id (required), --template-name (required)
get-historic-profile-view	--workspace-id (required), --person-id (required), --template-id (required)
get-historic-profile-view-identity-template-name	--workspace-id (required), --identity (required), --template-name (required)
get-historic-profile-view-identity-template-id	--workspace-id (required), --identity (required), --template-id (required)
stream-profile-views-template-name	--workspace-id (required), --identity (required), --template-name (required)
stream-profile-views	--workspace-id (required), --identity (required), --template-id (required)
get-historic-events	--workspace-id (required), --identity, --sort-by, --sort, --filter, --data, --page, --page-size
stream-events-identity	--workspace-id (required), --identity (required), --filter, --data
create-wxcc-subscription	--workspace-id (required)
create-workspace	--organization-id, --description, --name, --body, --body-file
create-template	--workspace-id (required), --body, --body-file
create-person	--workspace-id (required), --first-name, --last-name, --phone, --email, --temporary-id, --customer-id, --body, --body-file
merges-identities-primary-identity	--workspace-id (required), --primary-person-id (required), --person-ids-to-merge, --body, --body-file
creates-merges-aliases-individual-jds	--workspace-id (required), --first-name, --last-name, --phone, --email, --temporary-id, --customer-id, --body, --body-file
create-action	--workspace-id (required), --template-id (required), --body, --body-file
event-posting	--workspace-id, --body, --body-file
update-workspace	--workspace-id (required), --description, --name, --body, --body-file
update-profileviewtemplate	--workspace-id (required), --template-id (required), --body, --body-file
update-action	--workspace-id (required), --template-id (required), --action-id (required), --body, --body-file
create-remove-replace-person	--workspace-id (required), --person-id (required), --body, --body-file
create-one-more-identities-person	--workspace-id (required), --person-id (required), --phone, --email, --temporary-id, --customer-id, --body, --body-file
delete-one-more-identities-person	--workspace-id (required), --person-id (required), --body, --body-file
delete-workspace	--workspace-id (required)
delete-template-template-id	--workspace-id (required), --template-id (required)
delete-person-id	--workspace-id (required), --person-id (required)
delete-wxcc-subscription	--workspace-id (required)
delete-action-configuration-actionid	--workspace-id (required), --template-id (required), --action-id (required)

campaign-manager

Command	Flags
start-request	--body, --body-file
update-request	--campaign-id (required), --dialing-rate, --dialing-list-fetch-url, --outdial-ani, --campaign-name, --auth-token, --no-answer-ring-limit, --max-dialing-rate, --reservation-percentage, --preview-offer-timeout, --preview-offer-timeout-auto-action, --preview-actions-disabled, --body, --body-file
stop-request	--campaign-id (required)

captures

Command	Flags
list	--body, --body-file

flow

Command	Flags
list	--org-id (required), --project-id (required), --flow-type, --ids, --page, --partial-name-search, --size, --include-pagination
export	--org-id (required), --project-id (required), --flow-id (required), --version
publish	--org-id (required), --project-id (required), --flow-id (required), --comment, --tag-ids, --body, --body-file
import	--org-id (required), --project-id (required), --overwrite, --flow-type

callbacks

Command	Flags
get-scheduled	--org-id (required), --callback-number, --assignee-agent, --page, --page-size, --sort-by, --sort-order
get-scheduled-id	--org-id (required), --id (required)
schedule	--org-id (required), --customer-name, --callback-number, --timezone, --schedule-date, --start-time, --end-time, --queue-id, --callback-reason, --source-interaction, --assignee-agent, --body, --body-file
update-scheduled-id	--org-id (required), --id (required), --customer-name, --callback-number, --timezone, --schedule-date, --start-time, --end-time, --queue-id, --callback-reason, --source-interaction, --assignee-agent, --body, --body-file
delete-scheduled-id	--org-id (required), --id (required)

ai-feature

Command	Flags
get-id	--orgid (required), --id (required)
list	--orgid (required), --filter, --attributes, --page, --page-size
get-question-mapped-autocsat-id	--orgid (required), --id (required)
list-question-mapped-autocsat	--orgid (required), --filter, --attributes, --page, --page-size
create-question-mapped-autocsat	--orgid (required), --question-id, --questionnaire-id, --organization-id, --id, --version, --created-time, --last-updated-time, --body, --body-file
bulk-save-question-mapped-autocsat	--orgid (required), --body, --body-file
patch-id	--orgid (required), --id (required), --body, --body-file
delete-question-mapped-autocsat-id	--orgid (required), --id (required)

agent-personal-greeting-files

Command	Flags
get-id-v2-api	--orgid (required), --id (required), --include-url
list	--orgid (required), --filter, --search, --attributes, --page, --page-size, --include-agent-details
create-v2-api	--orgid (required), --body, --body-file
delete-references-1	--orgid (required), --body, --body-file
update-id-v2-api	--orgid (required), --id (required), --body, --body-file
patch-id-v2-api	--orgid (required), --id (required), --attribute-tag, --greeting-purpose-id, --body, --body-file
delete-id-v2-api	--orgid (required), --id (required)

journey-customer-identification

Command	Flags
get-all-person	--workspace-id (required), --person-id, --filter, --sort-by, --sort, --page, --page-size
search-identity-aliases	--workspace-id (required), --aliases (required), --sort-by, --sort, --page, --page-size
create-person	--workspace-id (required), --first-name, --last-name, --phone, --email, --temporary-id, --customer-id, --body, --body-file
merges-identities-primary-identity	--workspace-id (required), --primary-person-id (required), --person-ids-to-merge, --body, --body-file
creates-merges-aliases-individual-jds	--workspace-id (required), --override, --first-name, --last-name, --phone, --email, --temporary-id, --customer-id, --social-id, --body, --body-file
create-remove-replace-person	--workspace-id (required), --person-id (required), --body, --body-file
create-one-more-identities-person	--workspace-id (required), --person-id (required), --phone, --email, --temporary-id, --customer-id, --body, --body-file
delete-one-more-identities-person	--workspace-id (required), --person-id (required), --body, --body-file
delete-person-id	--workspace-id (required), --person-id (required)

journey-data-ingestion

Command	Flags
event-posting	--workspace-id, --body, --body-file

journey-profile-creation-insights

Command	Flags
get-template-searched-template-id	--workspace-id (required), --template-id (required)
get-all-template	--workspace-id (required), --filter, --sort, --sort-by, --page, --page-size
get-template-searched-template-name	--workspace-id (required), --template-name (required)
get-historic-view-template-name	--workspace-id (required), --person-id (required), --template-name (required)
get-historic-view	--workspace-id (required), --person-id (required), --template-id (required)
get-historic-view-template-name-2	--workspace-id (required), --identity (required), --template-name (required)
get-historic-view-template-id	--workspace-id (required), --identity (required), --template-id (required)
stream-views-template-name	--workspace-id (required), --identity (required), --template-name (required)
stream-views-template-id	--workspace-id (required), --identity (required), --template-id (required)
get-historic-events	--workspace-id (required), --identity, --sort-by, --sort, --filter, --data, --page, --page-size
stream-events-identity	--workspace-id (required), --identity (required), --filter, --data
create-template	--workspace-id (required), --body, --body-file
update-profileviewtemplate	--workspace-id (required), --template-id (required), --body, --body-file
delete-template-template-id	--workspace-id (required), --template-id (required)

journey-subscription

Command	Flags
get-wxcc	--workspace-id (required)
create-wxcc	--workspace-id (required)
delete-wxcc	--workspace-id (required)

journey-trigger-actions

Command	Flags
get-all	--workspace-id (required), --sort-by, --sort, --page, --page-size
get-all-template	--workspace-id (required), --template-id (required)
get-name	--workspace-id (required), --template-id (required), --action-name (required)
get-actionid	--workspace-id (required), --template-id (required), --action-id (required)
create	--workspace-id (required), --template-id (required), --body, --body-file
update	--workspace-id (required), --template-id (required), --action-id (required), --body, --body-file
delete-configuration-actionid	--workspace-id (required), --template-id (required), --action-id (required)

journey-workspace-management

Command	Flags
get	--workspace-id (required)
get-all	--filter, --sort-by, --sort, --page, --page-size
create	--description, --name, --body, --body-file
update	--workspace-id (required), --description, --name, --body, --body-file
delete	--workspace-id (required)

dnc-management

Command	Flags
get-phone-number-list	--dnc-list-name (required), --phone-number (required)
create-phone-number-list	--dnc-list-name (required), --phone-number, --source, --reason, --body, --body-file
delete-phone-number-list	--dnc-list-name (required), --phone-number (required)

resource-collection

Command	Flags
get-id	--orgid (required), --id (required)
list-references	--orgid (required), --id (required), --type, --page, --page-size
list	--orgid (required), --filter, --attributes, --search, --page, --page-size
create	--orgid (required), --body, --body-file
update-default	--orgid (required), --body, --body-file
update-id	--orgid (required), --id (required), --body, --body-file
bulk-partial-update	--orgid (required), --body, --body-file
delete-id	--orgid (required), --id (required)

contact-list-management

Command	Flags
get-within-campaign	--campaign-id (required), --status, --source
create	--campaign-id (required), --supported-channels, --activation-time-lag-minutes, --activation-date-time, --body, --body-file
create-within	--campaign-id (required), --contact-list-id (required), --body, --body-file
update-status-within	--campaign-id (required), --contact-list-id (required), --contact-id (required), --contact-status, --body, --body-file
update-status	--campaign-id (required), --contact-list-id (required), --contact-list-status, --body, --body-file

agent-summaries

Command	Flags
list	--org-id, --interaction-id, --search-type, --body, --body-file
list-2	--org-id, --agent-ci-user-id, --search-type, --body, --body-file

ai-assistant

Command	Flags
get-suggestions	--body, --body-file