customerio-debug-bundle

name	customerio-debug-bundle
description	Collect Customer.io debug evidence for support. Use when creating support tickets, reporting issues, or documenting integration problems. Trigger with phrases like "customer.io debug", "customer.io support ticket", "collect customer.io logs", "customer.io diagnostics".
allowed-tools	Read, Grep, Bash(curl:*)
version	1.0.0
license	MIT
author	Jeremy Longshore <[e-mail]>

Customer.io Debug Bundle

Overview

Collect comprehensive debug information for Customer.io support tickets and troubleshooting.

Prerequisites

• Customer.io API credentials
• Access to application logs
• User ID or email of affected user

Instructions

Step 1: Create Debug Script

#!/bin/bash
# debug-customerio.sh

OUTPUT_DIR="customerio-debug-$(date +%Y%m%d-%H%M%S)"
mkdir -p "$OUTPUT_DIR"

echo "Customer.io Debug Bundle" > "$OUTPUT_DIR/report.txt"
echo "Generated: $(date -u +%Y-%m-%dT%H:%M:%SZ)" >> "$OUTPUT_DIR/report.txt"
echo "" >> "$OUTPUT_DIR/report.txt"

# 1. API Connectivity Test
echo "=== API Connectivity ===" >> "$OUTPUT_DIR/report.txt"
curl -s -o "$OUTPUT_DIR/api-test.json" -w "%{http_code}" \
  -X GET "https://track.customer.io/api/v1/accounts" \
  -u "$CUSTOMERIO_SITE_ID:$CUSTOMERIO_API_KEY" \
  >> "$OUTPUT_DIR/report.txt"
echo "" >> "$OUTPUT_DIR/report.txt"

# 2. SDK Version
echo "=== SDK Version ===" >> "$OUTPUT_DIR/report.txt"
npm list @customerio/track 2>/dev/null >> "$OUTPUT_DIR/report.txt" || echo "Not using npm" >> "$OUTPUT_DIR/report.txt"
pip show customerio 2>/dev/null >> "$OUTPUT_DIR/report.txt" || echo "Not using pip" >> "$OUTPUT_DIR/report.txt"
echo "" >> "$OUTPUT_DIR/report.txt"

# 3. Environment (redacted)
echo "=== Environment ===" >> "$OUTPUT_DIR/report.txt"
echo "CUSTOMERIO_SITE_ID: ${CUSTOMERIO_SITE_ID:0:8}..." >> "$OUTPUT_DIR/report.txt"
echo "CUSTOMERIO_API_KEY: ${CUSTOMERIO_API_KEY:0:8}..." >> "$OUTPUT_DIR/report.txt"
echo "NODE_ENV: $NODE_ENV" >> "$OUTPUT_DIR/report.txt"
echo "" >> "$OUTPUT_DIR/report.txt"

echo "Debug bundle created: $OUTPUT_DIR"

Step 2: Collect User-Specific Data

// scripts/debug-user.ts
import { TrackClient, RegionUS } from '@customerio/track';

async function debugUser(userId: string) {
  const debug: Record<string, any> = {
    timestamp: new Date().toISOString(),
    userId,
    checks: {}
  };

  const client = new TrackClient(
    process.env.CUSTOMERIO_SITE_ID!,
    process.env.CUSTOMERIO_API_KEY!,
    { region: RegionUS }
  );

  // Test identify call
  try {
    await client.identify(userId, { _debug_check: true });
    debug.checks.identify = { status: 'success' };
  } catch (error: any) {
    debug.checks.identify = {
      status: 'failed',
      error: error.message,
      code: error.statusCode
    };
  }

  
   {
     client.(userId, {
      : ,
      : { : .() }
    });
    debug.. = { :  };
  }  (: ) {
    debug.. = {
      : ,
      : error.,
      : error.
    };
  }

  .(.(debug, , ));
   debug;
}


(process.[] || );

Step 3: Collect Application Logs

// lib/customerio-logger.ts
import { createWriteStream } from 'fs';

class CustomerIOLogger {
  private logStream: NodeJS.WritableStream;

  constructor(logPath: string = './customerio-debug.log') {
    this.logStream = createWriteStream(logPath, { flags: 'a' });
  }

  log(event: {
    type: 'identify' | 'track' | 'error';
    userId?: string;
    data?: any;
    error?: any;
    duration?: number;
  }) {
    const logEntry = {
      timestamp: new Date().toISOString(),
      ...event
    };
    this.logStream.write(JSON.stringify(logEntry) + '\n');
  }

  // Wrap SDK calls with logging
  async wrapIdentify(
    client: TrackClient,
    userId: string,
    attributes: 
  ) {
     start = .();
     {
       client.(userId, attributes);
      .({
        : ,
        userId,
        : attributes,
        : .() - start
      });
    }  (: ) {
      .({
        : ,
        userId,
        : attributes,
        : { : error., : error. },
        : .() - start
      });
       error;
    }
  }
}

Step 4: Generate Support Report

// scripts/generate-support-report.ts
interface SupportReport {
  summary: string;
  environment: {
    sdkVersion: string;
    nodeVersion: string;
    region: string;
  };
  timeline: Array<{
    timestamp: string;
    event: string;
    details: string;
  }>;
  reproduction: {
    steps: string[];
    expected: string;
    actual: string;
  };
  evidence: {
    logs: string[];
    screenshots: string[];
    apiResponses: string[];
  };
}

function generateReport(): SupportReport {
  return {
    summary: 'Brief description of the issue',
    environment: {
      sdkVersion: require('@customerio/track/package.json').version,
      nodeVersion: process.version,
      region: process.env.CUSTOMERIO_REGION || 'us'
    },
    : [
      { : , : , :  }
    ],
    : {
      : [
        ,
        ,
        
      ],
      : ,
      : 
    },
    : {
      : [],
      : [],
      : []
    }
  };
}

Step 5: Bundle and Submit

#!/bin/bash
# Create debug bundle archive
DEBUG_DIR="customerio-debug-$(date +%Y%m%d-%H%M%S)"
mkdir -p "$DEBUG_DIR"

# Collect all debug files
cp customerio-debug.log "$DEBUG_DIR/" 2>/dev/null
cp -r debug-bundle/* "$DEBUG_DIR/" 2>/dev/null

# Redact sensitive data
sed -i 's/api_key=.*/api_key=REDACTED/g' "$DEBUG_DIR"/*.log 2>/dev/null
sed -i 's/"api_key":"[^"]*"/"api_key":"REDACTED"/g' "$DEBUG_DIR"/*.json 2>/dev/null

# Create archive
tar -czf "$DEBUG_DIR.tar.gz" "$DEBUG_DIR"
echo "Debug bundle ready: $DEBUG_DIR.tar.gz"
echo "Submit to: [e-mail]"

Output

• Debug script for API testing
• User-specific diagnostic data
• Application log collection
• Support report template
• Compressed debug bundle

Error Handling

Issue	Solution
Logs too large	Use tail -n 1000 to limit
Sensitive data	Use redaction script
Missing permissions	Check file read access

Resources

• Customer.io Support
• API Status

Next Steps

After creating debug bundle, proceed to customerio-rate-limits to understand API limits.