clari-common-errors

name	clari-common-errors
description	Diagnose and fix Clari API errors including auth failures, export issues, and data mismatches. Use when Clari API calls fail, exports return empty data, or forecast numbers do not match the UI. Trigger with phrases like "clari error", "clari not working", "clari api failure", "fix clari", "debug clari".
allowed-tools	Read, Bash(curl:*), Grep
version	1.6.0
license	MIT
author	Jeremy Longshore <[e-mail]>
tags	["saas","revenue-intelligence","forecasting","clari"]
compatibility	Designed for Claude Code

Clari Common Errors

Overview

Diagnostic guide for the most common Clari API issues: authentication failures, empty exports, job timeouts, and data discrepancies.

Error Reference

1. 401 Unauthorized

{"error": "Unauthorized", "message": "Invalid API key"}

Fix: Regenerate token at Clari > User Settings > API Token. Tokens may expire or be revoked by admins.

2. 403 Forbidden -- API Access Not Enabled

{"error": "Forbidden", "message": "API access not enabled for this user"}

Fix: Contact your Clari admin to enable API access. Requires enterprise plan.

3. 404 Forecast Not Found

{"error": "Not Found", "message": "Forecast 'wrong_name' not found"}

Fix: List available forecasts first:

curl -s -H "apikey: ${CLARI_API_KEY}" \
  https://api.clari.com/v4/export/forecast/list | jq '.forecasts[].forecastName'

4. Export Returns Empty Entries

The API returns {"entries": []} with no error.

Causes:

• Time period has no submitted forecasts
• User lacks visibility into the forecast hierarchy
• Wrong forecast name (case-sensitive)

Fix: Verify in Clari UI that the forecast has submissions for the requested period.

5. Job Stuck in PENDING

Export job never reaches COMPLETED status.

Causes:

• Very large export (all reps, all periods)
• Clari backend queue congestion

Fix: Increase polling timeout. Break large exports into per-period batches.

6. Data Mismatch Between API and UI

Forecast numbers from API do not match what is shown in Clari UI.

Causes:

• API exports submitted calls, UI may show latest-edited values
• Currency conversion differences
• Time period boundary differences (calendar vs fiscal)

Fix: Use includeHistorical: true to get all submission versions. Match the exact time period label from the UI.

7. Copilot API OAuth Errors

{"error": "invalid_client"}