メニュー
Investigate a customer support email and draft a reply. Use when the user pastes a customer message, bug report, billing question, feature request, or how-to question.
Codex または Claude でインストール この Prompt をコピーして Codex、Claude、または他のアシスタントに貼り付けると、Skill ページを確認してインストールできます。
SOC 職業分類に基づく
| name | support |
| description | Investigate a customer support email and draft a reply. Use when the user pastes a customer message, bug report, billing question, feature request, or how-to question. |
| allowed-tools | Bash, Read, Grep, WebFetch |
Provide two sections:
Internal NotesDraft ResponseInternal Notes should be concise and practical: findings, likely cause, relevant files, and any follow-up commands if needed.Draft Response should be plain text, customer-ready, and specific to the issue.Interact with the Fizzy tracker for Pagecord work. Use when the user asks to list, create, update, move, close, comment on, or inspect Fizzy cards, boards, tags, users, steps, pins, or notifications.
Apply core Ruby on Rails best practices for architecture, naming, RESTful routing, authorisation, safety, and maintainability. Use by default for Rails coding, refactoring, debugging, feature implementation, migrations, controller/model changes, and code review tasks so baseline standards stay consistent.
Run the local CI sequence for this repo. Use when the user asks to run CI, verify a branch before push, or check code quality with the full local pipeline.
Review Ruby and Rails code as a principal engineer. Use when the user asks for a code review, PR review, diff review, or wants risks, regressions, security issues, Rails idiom problems, UI state issues, or test gaps identified before merging.
Interact with the Pagecord API for a blog. Use when the user wants to inspect posts or pages, publish content through the API, check API connectivity, or inspect the home page.
Interact with Cloudflare R2 buckets used by Pagecord. Use when the user wants to list objects, inspect bucket stats, fetch files, or check backup integrity in R2.