Classify Redis Cloud billing questions and route them to the right billing workflow. Use when the user asks a broad Redis Cloud billing question, mentions payment failures, invoices, payment links, billing history, cost reports, payment information, credit card retries, data transfer charges, or unexpected Redis Cloud bill line items.
インストール
Codex または Claude でインストール この Prompt をコピーして Codex、Claude、または他のアシスタントに貼り付けると、Skill ページを確認してインストールできます。
Classify Redis Cloud billing questions and route them to the right billing workflow. Use when the user asks a broad Redis Cloud billing question, mentions payment failures, invoices, payment links, billing history, cost reports, payment information, credit card retries, data transfer charges, or unexpected Redis Cloud bill line items.
Redis Cloud Billing Triage
Use this skill as a first-pass router for Redis Cloud billing cases. It helps choose the correct focused workflow and identify the evidence needed before escalation.
Triage Workflow
Classify the billing issue:
Payment failure or declined card.
Credit card retry behavior.
Invoice lookup, payment link, PDF, or amount due.
Payment method or payment information.
Cost report download, visualization, or Cost Report API issue.
New network/data-transfer charge or unexpected bill line item.
Gather core identifiers:
Redis Cloud account.
Subscription.
Billing period or invoice number.
Payment method type when relevant.
Exact error, charge label, or missing artifact.
Route to the narrowest available skill or workflow:
Invoice lookup/payment links: use a focused invoice lookup workflow.
429 or automation issues with billing APIs: use a rate-limit/automation workflow.
Marketplace billing: use the relevant AWS, GCP, or private-offer workflow.
Payment failures: use a payment-failure workflow.
Cost reports: use a cost-report download or API troubleshooting workflow.
If no narrow workflow exists yet, answer with a concise billing-support triage response and collect an escalation packet.
Issue Map
User symptom
Likely workflow
"I need my invoice" or "where is the payment link?"
Invoice lookup and billing history.
"My card was declined" or "payment failed"
Payment failure and retry handling.
"Where do I find payment info?"
Payment-method lookup and billing profile guidance.
"I need usage/cost data"
Cost report download, visualization, or Cost Report API.
"Why is there a data transfer charge?"
Network/data-transfer charge explanation and usage evidence.
"Marketplace credits are not used"
Marketplace account mapping and billing connection.
Safety Checks
Do not ask for full credit card numbers, CVV, or sensitive tax identifiers.
Do not promise refunds, invoice merges, or charge reversals; route those to Support or billing operations.
For current pricing, fees, tax rules, support windows, or cloud marketplace behavior, verify live Redis or cloud-provider documentation before stating details as current.
Escalation Packet
Collect:
Redis Cloud account and subscription.
Invoice number, billing period, or charge date.
Payment method type, without sensitive card details.
Exact portal/API error or bill line item.
Whether the account uses direct Redis billing, AWS Marketplace, GCP Marketplace, Heroku, Vercel, or another integrated marketplace.
