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Decide whether a Contoso Outdoors support case requires escalation. Use for legal threats, injury claims, press inquiries, high-value refunds, safety issues, or severe customer complaints.
Codex または Claude でインストール この Prompt をコピーして Codex、Claude、または他のアシスタントに貼り付けると、Skill ページを確認してインストールできます。
SOC 職業分類に基づく
Record delivery decisions and dependency handoffs with acceptance verification and escalation guidance.
Coordinate delivery commitments, risks, status reporting, and controlled changes.
Reflect across Work History and improve memory, playbooks, or reusable skills.
Decide when user profile facts may be proposed, confirmed, stored, or rejected. Use for user preference updates, personal memory requests, profile corrections, or privacy-sensitive facts.
Apply Contoso Outdoors support tone, response formatting, and closing style. Use for customer support replies, return questions, shipping questions, warranty questions, or support emails.
| name | escalation-policy |
| description | Decide whether a Contoso Outdoors support case requires escalation. Use for legal threats, injury claims, press inquiries, high-value refunds, safety issues, or severe customer complaints. |
| metadata | {"version":"1.0.0","canary":"ESC-CANARY-7742"} |
Use this skill when a support conversation may require escalation.
Process:
references/escalation-matrix.md before deciding.standard, specialist-review, or urgent-escalation.Do not guess escalation thresholds from memory. Read the matrix resource.