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Triage bug reports by severity, recommend fix order, generate client communication templates, determine whether to charge for fixes, and provide Claude Code prompts to resolve issues quickly.
Codex または Claude でインストール この Prompt をコピーして Codex、Claude、または他のアシスタントに貼り付けると、Skill ページを確認してインストールできます。
SOC 職業分類に基づく
| name | bug-triage-prioritizer |
| description | Triage bug reports by severity, recommend fix order, generate client communication templates, determine whether to charge for fixes, and provide Claude Code prompts to resolve issues quickly. |
Handle bugs professionally. Keep clients happy post-launch.
Input: Bug reports from client Output: Severity levels, fix priority order, client communication templates, fix-or-charge decision, Claude Code prompts
Response Time: Within 4 hours Communication: Call + email immediately Charge: Never (part of warranty)
Examples:
Response Time: Within 24 hours Communication: Email with timeline Charge: Usually not (within 30-day warranty)
Examples:
Response Time: 3-5 business days Communication: Email acknowledgment + fix date Charge: Depends (after 30 days, may charge)
Examples:
Response Time: Next scheduled update Communication: "Added to backlog" Charge: Usually yes (after warranty)
Examples:
Free Fixes (Within 30-Day Warranty): ✅ Software doesn't work as specified ✅ Critical or High severity ✅ You introduced the bug (your mistake) ✅ Affects core functionality
Charge for Fixes: 💵 After 30-day warranty period 💵 User error (not a bug) 💵 Low severity cosmetic issues 💵 New feature request disguised as "bug" 💵 Scope creep ("I thought it would also do X")
Subject: [URGENT] Investigating [Issue] - ETA 4 hours
"Hi [Client],
I just saw your report about [issue]. This is my top priority right now.
I'm investigating the cause and will have a fix deployed within 4 hours.
I'll update you every hour until it's resolved.
Apologies for the disruption.
[Your Name]"
Subject: Bug Report Received - Fix Timeline
"Hi [Client],
Thanks for reporting [issue]. I've triaged this as [severity level].
What's happening: [brief explanation] Fix timeline: [specific date/time] Workaround (if any): [temporary solution]
I'll notify you as soon as it's fixed.
[Your Name]"
Subject: [Issue] Added to Backlog
"Hi [Client],
Thanks for reporting [issue]. This is a minor cosmetic issue that doesn't affect functionality.
I've added it to the backlog and will include the fix in the next monthly update.
If this is more urgent than I'm understanding, let me know and I can prioritize it (may require additional development hours).
[Your Name]"
Client: "I'm paying you $15K and there are still bugs?!"
Response: "I completely understand the frustration. Here's the situation:
This [bug type] is a [severity level] issue that [impact description].
It's covered under warranty because [reason: affects core functionality / within 30 days / my oversight].
I'm fixing it at no charge and will have it resolved by [date].
What's NOT covered:
Does that make sense?"
Include in contract:
This prevents:
Bugs happen. How you handle them defines your professionalism.
Handle bugs well = clients trust you = referrals + recurring revenue
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