// Manage the AI knowledge base by listing sources, checking indexing status, adding new URLs, searching indexed content, and auditing for coverage gaps. Use when the user asks about their knowledge base, wants to add training data, search KB content, check what the AI knows, or audit documentation coverage.
Onboard a new contact into the support system by checking for duplicates, creating their profile, and adding contextual notes. Use when the user wants to add a new customer, create a contact, register a lead, onboard someone into the CRM, or mentions a new person they want to track.
Get a complete customer profile by aggregating contact details, conversation history, notes, and relevant knowledge base articles into a single unified view. Use when the user wants to see everything about a customer, look up a contact's full history, or prepare for a customer call.
Handle urgent customer conversations end-to-end — identify critical issues, assign to the best available agent, log escalation notes, and optionally draft an immediate response. Use when the user says something is urgent, needs escalation, or wants to handle a critical ticket.
Triage and prioritize open support conversations by reviewing unassigned tickets, identifying urgent issues, and suggesting agent assignments based on workload. Use when the user asks to review their inbox, triage conversations, check what needs attention, handle unassigned tickets, balance workload, or see what is urgent.
Compare support metrics between two time periods side-by-side — see what improved, what declined, and calculate percentage deltas for conversations, resolution rates, response times, and AI automation. Use when the user wants to compare periods, see trends, or track progress over time.
Analyze team capacity and workload distribution — see who is overloaded, who has bandwidth, and rebalance conversation assignments across the team. Use when the user asks about team capacity, workload, agent availability, or wants to redistribute work.
| name | knowledge-manager |
| description | Manage the AI knowledge base by listing sources, checking indexing status, adding new URLs, searching indexed content, and auditing for coverage gaps. Use when the user asks about their knowledge base, wants to add training data, search KB content, check what the AI knows, or audit documentation coverage. |
| allowed-tools | mcp__corebee__list_knowledge_sources,mcp__corebee__get_knowledge_source,mcp__corebee__add_knowledge_url,mcp__corebee__delete_knowledge_source,mcp__corebee__search_knowledge,mcp__corebee__get_knowledge_stats |
| argument-hint | Action: list, add [url], search [query], audit, or stats |
| user-invocable | true |
Help users manage their AI knowledge base to ensure accurate, up-to-date information for the support bot.
list_knowledge_sources to get all sourceslist_knowledge_sources first to check if the URL already existsadd_knowledge_url with the URL and optional nameget_knowledge_sourcesearch_knowledge with the user's querylist_knowledge_sources and get_knowledge_stats togetherget_knowledge_stats to retrieve aggregate datalist_knowledge_sources or get_knowledge_sourcedelete_knowledge_source and confirm| User Says | Workflow |
|---|---|
| "Show my KB status" | View Status |
| "Add https://docs.acme.com to my KB" | Add Source |
| "Search for refund policy" | Search Content |
| "Audit my knowledge base for gaps" | Audit Coverage |
| "Show KB stats" | View Stats |
| "Remove the old blog source" | Delete Source |
| "What does my AI know about pricing?" | Search Content |
Knowledge Base Overview — Total: [count], Active: [count], Pending: [count], Errored: [count]
| Source | Type | Status | Chunks | Last Updated |
|---|---|---|---|---|
| [name] | [url/file] | [status] | [count] | [date] |
Audit Report — Sources reviewed: [count], Issues: [count], Gaps: [topics]
| Issue | Source | Recommendation |
|---|---|---|
| 0 chunks | [name] | Re-add or check URL accessibility |
| Error state | [name] | Delete and re-add |
| Stale >30d | [name] | Re-index or verify content is current |
get_knowledge_source.When auditing, check coverage against these common support categories:
If any category has zero or weak search results, flag it as a gap.
show_ids: When enabled, display source IDs in output tables. When disabled, omit for cleaner output.