name: cancellation-refund
description: Settles an accepted customer cancellation: releases the booking's flight, hotel and transfer capacity and issues the bounded refund.
allowed-tools:
- travel_operations_check_booking_status
- travel_operations_release_booking_capacity
Cancellation Refund
Settles an accepted customer cancellation: releases the booking's flight, hotel and transfer capacity and issues the bounded refund.
- Sensor:
sensor:customer_cancellation_accepted
- Objective:
settle_cancelled_booking
- Command:
cancel_and_refund_booking
- Evaluation:
refund_settled
- Authority:
finance_operations_lead
- Orchestrator:
CancellationRefundOrchestrator
Phases
detect_cancellation (deterministic)
assess_refund (agent)
settle (deterministic)
Tools
travel_operations_check_booking_status
travel_operations_release_booking_capacity