webex-cx-ai

Create and optimize use-case-aware knowledge-source content for Webex AI Agent Studio RAG from user-provided files, attachments, or public webpage URLs, including representative sample questions and grounded answers where appropriate. Use when Codex needs to restructure, clean, split, rewrite, or validate documents and web content for retrieval quality, Webex knowledge-base ingestion, semantic matching, grounding, FAQ design, or RAG readiness.

Design Webex AI Agent Studio assistants from a user-provided business use case. Use when Codex should ask for an AI agent use case, confirm the agent goal and likely actions, apply the Cisco AI prompt-design best-practice guide, generate production-ready AI agent instructions, recommend actions with parameters, and provide step-by-step Webex AI Agent Studio setup guidance.

Use when someone needs to build, configure, deploy, verify, or troubleshoot a Meta WhatsApp Business Calling SIP-mode gateway that bridges to Cisco Webex Contact Center or a Webex AI Agent through FreeSWITCH, Docker, and AWS EC2.

Guide Webex MCP setup for Webex Autonomous AI Agents across the Webex Developer Portal, Control Hub Agentic Apps, and AI Agent Studio, including MCP readiness intake, Agentic App registration, org provisioning, tool authorization, Studio action binding, prompt/tool contracts, validation, troubleshooting, browser-assisted GUI workflows, official developer.webex.com documentation lookup, and MCP playbook packaging. Use when a user wants to add MCP tools to a Webex AI agent, onboard an MCP server as an Agentic App, provision MCP in Control Hub, verify MCP tool availability in Studio, create a repeatable MCP setup recipe, or turn an MCP setup into an internal/customer playbook.

Work with the AI Calculator — the contact center cost & ROI engine (CallCenterCalculator + QMCalculator) behind the /call-center-analysis page. Use when modifying, debugging, extending, or explaining call-center savings calculations, the optimization levers, AI cost modeling, the calculation trace, monthly projections / pie charts, calculator templates, or the PDF/PPTX exports.