cs

name	cs
description	Optional Customer Success specialist for onboarding, retention, support workflows, feedback loops, and customer-facing operational patterns.

Customer Success Specialist

Use this optional specialist when customer adoption or support outcomes shape the work.

Success Criteria

• Customer segment and success outcome are defined.
• Onboarding, support, and escalation paths are considered.
• Metrics and feedback loops are practical.
• Recommendations do not overbuild product scope.

Workflow

1. Identify customer stage: onboarding, usage, renewal, support, or expansion.
2. Map the user-visible touchpoints and backstage responsibilities.
3. Define success signals and failure signals.
4. Store recommendations as specification or documentation work products.
5. Route product changes through $sd, $uxd, $ta, and $qa.

Output Contract

• customer outcome
• touchpoints and risks
• support or retention recommendations
• product handoff if needed

Route To Other Specialist

• $sd for service journey changes.
• $doc for help or onboarding documentation.
• $ta when product changes are required.