service-digital-engagement-messaging-site-integrate

name	service-digital-engagement-messaging-site-integrate
description	Integrates a Messaging for In-App and Web (MIAW) Embedded Messaging chat widget into an Experience Cloud site by patching the site's LWR or Aura page bundle, deploying, publishing, and verifying guest access. Use when the user wants to embed messaging on an Experience site, add a chat widget to a community, place the Embedded Messaging component on an LWR or Aura page, wire an embedded service deployment to a site, references the retrieved bundle artifacts (`content.json`, `homeGuestLayout.json`, or a `*.site-meta.xml` file), or automates the retrieve/patch-JSON/deploy/publish flow instead of clicking through Experience Builder. DO NOT TRIGGER when creating the messaging channel (use service-digital-engagement-channel-configure), when creating or updating the EmbeddedServiceConfig deployment (use service-digital-engagement-deployment-configure), or when generating a standalone JavaScript snippet for a non-Experience website.
metadata	{"version":"1.0","minApiVersion":"62.0","relatedSkills":["experience-lwr-site-generate","service-digital-engagement-channel-configure","service-digital-engagement-deployment-configure"],"cliTools":[{"tool":["curl"],"semver":">=7.0.0"},{"tool":["jq"],"semver":">=1.6.0"},{"tool":["python3"],"semver":">=3.10.0"},{"tool":["sf"],"semver":">=2.0.0"}]}

Embed Messaging Widget on an Experience Cloud Site

Wires an existing Embedded Messaging (MIAW) deployment onto an Experience Cloud site by retrieving the site's bundle (LWR DigitalExperienceBundle or Aura ExperienceBundle), patching the home page JSON to place the experience_messaging:embeddedMessaging component, staging the bundle into the local project, deploying it, publishing the site, and verifying guest access.

The operation is idempotent: if the component is already present it is updated in place (its id is preserved), so re-running with different ESD coordinates cleanly updates.

Scope

• In scope: Detecting LWR vs Aura bundle type; scaffolding missing LWR template routes required by the site template (e.g. too-many-requests); patching the home-page JSON to insert or update the Embedded Messaging component; staging the bundle into force-app; async deploy with polling; resolving the Network.Name and publishing the site; guest-URL smoke test; manual Experience Builder fallback with a deep link.
• Out of scope: Creating the EmbeddedServiceConfig (Embedded Service Deployment) itself — use service-digital-engagement-deployment-configure; creating the MessagingChannel — use service-digital-engagement-channel-configure; creating the Experience Cloud site itself — use experience-lwr-site-generate; generating a standalone JS snippet for a non-Experience website.

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Clarifying Questions

Before executing, ask the user if not already clear:

• Site name? The DeveloperName of the Experience Cloud site (the metadata folder name under digitalExperiences/site/<siteName>/ or experiences/<siteName>/).
• Deployment coordinates? The deploymentName (Embedded Service Deployment DeveloperName), the scrtUrl, and the siteEndpoint (Experience site base URL). All three come from the published EmbeddedServiceConfig — obtain from service-digital-engagement-deployment-configure output if not provided.
• Target org alias? For the sf commands.
• URL path prefix? The site's UrlPathPrefix (needed to resolve Network.Name for publish and to hit the guest URL for verification).

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Required Inputs

Gather or infer before proceeding:

• Site name — DeveloperName of the site
• Deployment name — DeveloperName of the EmbeddedServiceConfig
• scrtUrl — SCRT2 endpoint URL from the deployment
• siteEndpoint — Base URL of the Experience site
• Target org alias
• URL path prefix — Site's public URL path segment (e.g. esw-site)

Defaults applied to the component's attributes when writing:

• isExpSiteAuthMode: false
• hideChatButtonOnLoad: "Default"
• clientVersion: "WebV1"

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Workflow

Steps are sequential. If any automated step fails, proceed to the manual fallback (Phase 6) and do not claim the widget is "live" until either the guest-URL smoke test returns 200 or the user confirms manual publish.

Phase 1 — Detect Bundle Type

1. Retrieve both candidate bundles into <retrieve-dir>. The script only performs a deterministic path check, so the retrieve calls must run first:

   sf project retrieve start --metadata "DigitalExperienceBundle:site/<siteName>" \
     --target-org <org-alias> --target-metadata-dir <retrieve-dir>
   sf project retrieve start --metadata "ExperienceBundle:<siteName>" \
     --target-org <org-alias> --target-metadata-dir <retrieve-dir>
   

   Either call may return "no metadata found" — that is expected; the missing bundle simply means the site is the other type.

2. Run scripts/detect_bundle_type.sh <retrieve-dir> <siteName>. It emits exactly one token to stdout:

   • LWR → the LWR marker file exists (digitalExperiences/site/<siteName>/sfdc_cms__view/home/content.json). Go to Phase 2.
   • AURA → the Aura marker file exists (experiences/<siteName>/views/homeGuestLayout.json). Go to Phase 3.
   • UNKNOWN (exit code 1) → neither marker exists. Skip to the manual fallback in Phase 6.

Read references/bundle_detection.md for retrieval command shapes and troubleshooting.

Phase 2 — Patch the LWR Bundle

3. Scaffold any missing LWR template routes (commonly too-many-requests) before patching — missing routes fail the deploy. Route+view scaffolding is owned by experience-lwr-site-generate (see its configure-content-route.md, configure-content-view.md, and handle-component-and-region-ids.md). Delegate to that skill for the actual scaffold; this skill only supplies the messaging-specific context (which route the deploy is complaining about, and confirmation that the scaffolded pair resolves that specific deploy error). See references/lwr_route_scaffolding.md for the delegation pointer.

4. Patch the home page by running:

   scripts/patch_lwr_bundle.sh \
     <retrieve-dir>/digitalExperiences/site/<siteName>/sfdc_cms__view/home/content.json \
     <deploymentName> <scrtUrl> <siteEndpoint>
   

   The script deterministically walks .contentBody.component.children[], targets the region with .type == "region" and .name == "content", and either updates the existing .definition == "experience_messaging:embeddedMessaging" component in place (preserving its id) or appends a fresh community_layout:section wrapper with a JSON-string sectionConfig. See references/lwr_patch.md for the JSON shapes it emits and how to verify.

5. Proceed to Phase 4.

Phase 3 — Patch the Aura Bundle

6. Patch the home guest layout by running:

   scripts/patch_aura_bundle.sh \
     <retrieve-dir>/experiences/<siteName>/views/homeGuestLayout.json \
     <deploymentName> <scrtUrl> <siteEndpoint>
   

   The script iterates .regions[], picks the first region whose .components[] is non-empty, recurses through any forceCommunity:section wrappers, and either updates the existing .componentName == "experience_messaging:embeddedMessaging" component in place (preserving id) or appends a fresh forceCommunity:section wrapper. Aura uses componentName / componentAttributes (not definition / attributes) and has no dxpStyle. See references/aura_patch.md for JSON shapes and verification steps.

7. Proceed to Phase 4.

Phase 4 — Stage and Deploy

8. Copy the modified bundle into the project's default package. Use cp -R so unchanged files travel with the modified one:

   • LWR: cp -R <retrieve-dir>/digitalExperiences force-app/main/default/
   • Aura: cp -R <retrieve-dir>/experiences force-app/main/default/ and also copy the sibling <siteName>.site-meta.xml file — Aura deploys are rejected without it.

9. Async deploy and poll:

   sf project deploy start --source-dir force-app/main/default \
     --target-org <org-alias> --async
   

   Poll every 15 seconds up to 10 minutes:

   sf project deploy report --job-id <job-id> --target-org <org-alias>
   

   Stop when status is Succeeded, Failed, SucceededPartial, or Canceled. On failure, surface the deploy report and do not proceed to publish. See references/deploy_and_publish.md for the full polling loop and common failure modes.

Phase 5 — Publish and Verify

10. Resolve the Network.Name. Network.Name frequently differs from the site DeveloperName, so query it by the URL path prefix rather than guessing:

    sf data query --query \
      "SELECT Name FROM Network WHERE UrlPathPrefix='<urlPath>' LIMIT 1" \
      --target-org <org-alias>
    

11. Publish the community with the resolved name:

    sf community publish --name "<resolved-Name>" --target-org <org-alias>
    

12. Smoke-test guest access by hitting the public URL:

    curl -sL -o /dev/null -w "%{http_code}" \
      https://<domainHostname>/<urlPath>
    

    Report success only when the response is 200.

Phase 6 — Manual Fallback

13. If any automated step fails (bundle undetectable, patch write blocked, deploy fails, publish fails, or guest URL not 200), print the Experience Builder deep link and verbatim instructions from references/manual_fallback.md. Do not claim the widget is live until the user confirms.

    The deep link is:

    https://<MyDomain>.lightning.force.com/sfsites/picasso/core/config/commeditor.apexp?...networkId=<Network.Id>
    

    Resolve <MyDomain> via sf org display --target-org <org-alias> and <Network.Id> via:

    sf data query --query \
      "SELECT Id FROM Network WHERE UrlPathPrefix='<urlPath>' LIMIT 1" \
      --target-org <org-alias>
    

    Do not hardcode either value. Instruct the user to open Experience Builder, drag the Embedded Messaging component onto the target page, pick the deployment from the property panel, and click Publish.

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Rules / Constraints

Constraint	Rationale
Detect bundle type from retrieval output, do not assume	LWR and Aura sites need different files patched with different key names
Preserve the existing component id when updating in place	Ensures idempotency; the Experience runtime keys off id
Every new id must be a fresh UUID	Duplicate IDs corrupt the layout and can fail render
LWR uses definition / attributes; Aura uses componentName / componentAttributes	Wrong key names silently drop the component from render
LWR community_layout:section sectionConfig is a JSON string, not a nested object	The Experience CMS serializer expects a string
Aura sibling <siteName>.site-meta.xml must be copied alongside the bundle	Deploy is rejected without it
Poll the async deploy; do not fire-and-forget	Publish must run only after deploy succeeds
Resolve Network.Name from UrlPathPrefix, do not reuse site DeveloperName	The two are frequently different
Do not claim "live on the site" until the guest URL returns 200 or the user confirms	Publish is asynchronous; premature success reports mislead
Never hardcode MyDomain or Network.Id in the manual fallback link	Values are org-specific and must be queried
Idempotency: re-running with new ESD coordinates must update in place	Users iterate on deploymentName, scrtUrl, siteEndpoint during setup

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Gotchas

Issue	Resolution
too-many-requests route missing during LWR deploy	Scaffold the missing route+view pair per references/lwr_route_scaffolding.md
Aura deploy rejected with missing site metadata	Copy the sibling <siteName>.site-meta.xml from the retrieve dir
Component appended but not rendering	Confirm the region wrapper uses the correct type: "region" key and that Aura components use componentName (not definition)
sf community publish fails with "community not found"	The Network.Name differs from site DeveloperName; resolve via UrlPathPrefix query
Guest URL returns 403 or 503 after publish	Publish is async — retry the smoke test after 60s before falling back to manual
Re-run adds a second messaging component	The recursive search matched on the wrong key name; component detection must use definition (LWR) or componentName (Aura)
Deploy succeeds but widget does not appear	The messaging component is present in a region that is not on the site's home page — patch home/content.json (LWR) or homeGuestLayout.json (Aura), not another view
sectionConfig written as an object	Serialize it as a JSON string; the CMS parser will not accept an object

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Verification Checklist

Bundle Detection

• Was exactly one of sfdc_cms__view/home/content.json (LWR) or views/homeGuestLayout.json (Aura) found?
• If neither was found, did the workflow route to the manual fallback?

Patch Correctness

• For LWR, are the messaging component's keys definition and attributes?
• For Aura, are the keys componentName and componentAttributes?
• When updating in place, was the existing id preserved?
• When appending, are all new id values fresh UUIDs?
• For LWR, is sectionConfig a JSON string (not a nested object)?
• For LWR, do the UUIDs referenced inside sectionConfig match the section id and child region id?

Deploy

• For Aura, was <siteName>.site-meta.xml copied alongside the bundle?
• Was the async deploy polled until a terminal status?
• Is the terminal status Succeeded or SucceededPartial before proceeding to publish?

Publish

• Was Network.Name resolved via UrlPathPrefix, not reused from site DeveloperName?
• Did sf community publish complete without error?

Verify

• Did the guest URL curl return 200?
• Did the workflow refrain from claiming success until 200 was observed or the user confirmed manual publish?

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Output Expectations

Deliverables:

• Modified home-page JSON in the retrieval directory and in force-app/main/default/...
• (LWR only, if needed) new sfdc_cms__route/<RouteApiName>/ + sfdc_cms__view/<viewId>/ pair for any scaffolded missing route
• Deploy job-id and the final deploy report
• Publish confirmation
• Guest URL smoke-test HTTP status
• On failure: the Experience Builder deep link and manual instructions

Do not produce the EmbeddedServiceConfig or the MessagingChannel metadata — those are the responsibilities of the deployment and channel skills below.

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Cross-Skill Integration

Need	Delegate to
Create or update the Embedded Service Deployment	service-digital-engagement-deployment-configure
Create the underlying MIAW messaging channel	service-digital-engagement-channel-configure
Create the Experience Cloud LWR site itself	experience-lwr-site-generate
Scaffold a missing LWR route + view pair (e.g. too-many-requests)	experience-lwr-site-generate (route/view creation, ID handling)

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Reference File Index

File	When to read
references/bundle_detection.md	Phase 1 — LWR vs Aura retrieval and disambiguation
references/lwr_route_scaffolding.md	Phase 2 — delegation pointer for scaffolding missing LWR template routes (owned by experience-lwr-site-generate)
references/lwr_patch.md	Phase 2 — what patch_lwr_bundle.sh does and how to verify its output
references/aura_patch.md	Phase 3 — what patch_aura_bundle.sh does and how to verify its output
references/deploy_and_publish.md	Phases 4–5 — staging into force-app, async deploy polling, publish, and guest-URL smoke test
references/manual_fallback.md	Phase 6 — Experience Builder deep link and manual drag-drop-publish instructions
scripts/detect_bundle_type.sh	Phase 1 — deterministic LWR/Aura/UNKNOWN detection over a retrieved bundle
scripts/patch_lwr_bundle.sh	Phase 2 — idempotent LWR content.json patch (insert or update in place)
scripts/patch_aura_bundle.sh	Phase 3 — idempotent Aura homeGuestLayout.json patch (insert or update in place)