name	create-journey-map
description	Create a user journey map documenting the end-to-end experience of a user accomplishing a goal
inputs	[{"name":"persona","description":"The user persona or role whose journey is being mapped","required":true},{"name":"goal","description":"The outcome the user is trying to achieve","required":true},{"name":"scope","description":"The boundaries of the journey (starting and ending points)","required":false}]
outputs	[{"name":"journey_map","description":"Complete journey map with phases, touchpoints, emotions, and opportunities"}]

Element	Question to Answer
Persona	Who is this journey for? Be specific about their context and needs
Scenario	What situation triggers this journey?
Goal	What outcome is the user trying to achieve?
Starting point	Where does the journey begin? (First awareness, trigger event)
Ending point	Where does it end? (Goal achieved, service concluded)

Phase	Description	Example
Awareness	User learns they need or can access the service	Sees eligibility notice
Research	User gathers information about requirements	Reads FAQ, calls helpline
Preparation	User collects necessary documents/information	Gathers ID, proof of income
Application	User submits request or completes transaction	Fills out online form
Processing	Service processes the request (often invisible to user)	Agency reviews application
Resolution	User receives outcome and any follow-up	Gets approval letter
Ongoing	Continued interaction if applicable	Annual renewals

Indicator	Positive	Neutral	Negative
Emotion	Confident, relieved	Uncertain, waiting	Frustrated, anxious
Thinking	"This is straightforward"	"I hope I did this right"	"Why is this so hard?"
Pain level	Low friction	Moderate effort	High friction

name	create-journey-map
description	Create a user journey map documenting the end-to-end experience of a user accomplishing a goal
inputs	[{"name":"persona","description":"The user persona or role whose journey is being mapped","required":true},{"name":"goal","description":"The outcome the user is trying to achieve","required":true},{"name":"scope","description":"The boundaries of the journey (starting and ending points)","required":false}]
outputs	[{"name":"journey_map","description":"Complete journey map with phases, touchpoints, emotions, and opportunities"}]

create-journey-map