GenAIEngineering-Cohort5

Draft customer-support replies for Kestrel Home smart thermostats — use whenever answering a Kestrel Home customer question about warranty, returns/restocking, SLAs, promo codes, safety issues, or escalation, so replies follow the house format and policy.

Triage and classify an incoming Kestrel Home support ticket by urgency and route it to the right tier. Use whenever a Kestrel Home support ticket, complaint, or customer message arrives and you need to decide how fast to act and who owns it — especially to catch safety hazards (fire/smoke/sparking) that must escalate immediately.