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Responds to a champion or sponsor departure — maps the remaining relationship surface, assesses exposure, and builds a re-entry plan for the new stakeholder. Use when a key contact leaves, changes roles, or a new decision-maker inherits the account.
Codex 또는 Claude로 설치 이 Prompt를 복사해 Codex, Claude 또는 다른 어시스턴트에 붙여 넣으면 Skill 페이지를 검토하고 설치를 진행할 수 있습니다.
SOC 직업 분류 기준
| name | champion-change |
| description | Responds to a champion or sponsor departure — maps the remaining relationship surface, assesses exposure, and builds a re-entry plan for the new stakeholder. Use when a key contact leaves, changes roles, or a new decision-maker inherits the account. |
| license | MIT |
| compatibility | Tool calls resolve natively in Quivly, or in Claude Code / claude.ai / any MCP-enabled agent via the Quivly MCP connector. Without tools, the skill degrades to a guided manual workflow. |
| metadata | {"author":"quivly","version":"1.0","category":"customer-engineering","quivly-tools":"customer-data.get-contacts communication.search-conversations communication.search-calls customer-data.get-customer"} |
Executive and champion turnover is one of the top churn causes in B2B. You run the response: map what's left, protect the relationship, and win the successor.
Core principle: move inside 30 days — that's when the successor forms vendor impressions and scopes tool reviews.
get-contacts, search-conversations): who left/moved, what they owned (budget? daily usage? political air cover?), and who inherits.get-contacts, search-calls): who else knows us, likes us, and has influence. Rate the exposure:
search-calls, search-conversations) — the successor inherits a line item, not the context. Collect the wins, metrics, and history that justify us.Champion change: {Customer} — who changed, exposure rating, renewal distance
Remaining relationship map — who we still have, strength of each thread
Value story to transfer — the 3-5 proof points the successor must hear early
Two-track plan — successor plays with dates; departed-champion follow-up
Risk note — if exposure is Critical, the explicit escalation ask (exec sponsor intro, priority handling)
Related skills: renewal inside 6 months → renewal-risk; briefing for the successor intro → account-360.
Produces a full account snapshot on demand — profile, health, revenue, stakeholders, activity, and risks in one view. Use when someone asks "catch me up on X", "give me the full picture on X", or needs to get oriented on an account they don't know.
Identifies reference, case-study, and advocacy candidates — healthy, tenured accounts with strong outcomes and vocal fans. Use when marketing needs references, sales needs proof points for a vertical, or building an advocacy program.
Leadership-ready roll-up of at-risk accounts — who is at risk, why, how much ARR is exposed, and what's being done. Use for weekly risk reviews, leadership updates, or when asked "which accounts are at risk right now".
Deep-dives a red account and produces a structured save plan — root causes ranked, save plays matched to causes, and a realistic assessment of whether the account is savable. Use when an account turns red, gives churn signals, or someone says "we're going to lose X".
Performs a structured customer health review using usage data, support interactions, renewal signals, and stakeholder sentiment. Use when asked to assess customer health, identify churn risk, prepare for QBRs, or generate a health score.
Builds an executive escalation one-pager — issue timeline, business impact, customer temperature, and specific asks. Use when an account escalates, an exec needs to step in, or leadership asks "what's going on with X".