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Codex 또는 Claude로 설치 이 Prompt를 복사해 Codex, Claude 또는 다른 어시스턴트에 붙여 넣으면 Skill 페이지를 검토하고 설치를 진행할 수 있습니다.
SOC 직업 분류 기준
| name | vpn-troubeshooting |
| description | >- |
Ask the employee for their OS (Windows/macOS/Linux) and VPN client version.
Check if they are using the correct VPN server - read references/VPN_SERVERS.md
to confirm the right endpoint for their region.
Run through the standard diagnostic checklist:
For certificate errors, instruct them to re-dowload the certificate bundle from the IT portal.
If unresolved after 3 steps, create a ticket in ServiceNow with tag VPN-ISSUE.
