sales-hiver

name	sales-hiver
description	Hiver platform help — Gmail-native help desk that turns shared inboxes into a multichannel support system with AI copilot, SLA tracking, and workflow automations. Use when setting up Hiver shared inboxes for a Google Workspace team, Hiver automations not triggering or emails not being assigned, Hiver is slow or lagging with high email volume, comparing Hiver to Front or Freshdesk or Help Scout for shared inbox, choosing between Hiver Free/Lite/Growth/Pro plans, or connecting Hiver to Salesforce or Slack via Zapier. Do NOT use for comparing help desk platforms broadly (use /sales-helpdesk-selection). Do NOT use for contact center or CCaaS selection (use /sales-ccaas-selection).
argument-hint	[describe what you need help with in Hiver]
license	MIT
version	1.0.1
tags	["sales","help-desk","shared-inbox","customer-service","platform"]
github	https://github.com/Hiverhq

Hiver Platform Help

Helps with Hiver — a Gmail-native help desk that adds shared inboxes, ticketing, live chat, WhatsApp, voice, and AI capabilities directly inside Gmail. Zero learning curve for Google Workspace teams.

Step 1 — Gather context

If references/learnings.md exists, read it first for accumulated platform knowledge.

Ask the user:

1. What are you trying to do with Hiver?

   • A) Set up Hiver shared inboxes for the first time
   • B) Fix automation, assignment, or SLA issues
   • C) Configure AI features (Copilot, AI Agents)
   • D) Connect Hiver to CRM or other tools
   • E) Compare Hiver to other help desk tools
   • F) Something else — describe it

2. How many support agents?

   • A) 1-5 (solo / micro team)
   • B) 6-20 (small team)
   • C) 21-50 (growing team)
   • D) 50+ (scaling)

3. Which plan are you on (or considering)?

   • A) Free — shared inboxes, live chat, WhatsApp, voice, knowledge base
   • B) Lite ($19/user/mo) — automations, SLAs, custom fields, customer portal
   • C) Growth ($29/user/mo) — custom reports, advanced integrations
   • D) Pro ($49/user/mo) — chatbots, CSAT, API access, advanced analytics
   • E) Elite (contact sales) — HIPAA, SSO, skill-based routing
   • F) Not sure / evaluating

If the user's request already provides most of this context, skip directly to the relevant step.

Step 2 — Route or answer directly

If the question is about...	Route to...
Comparing help desk platforms broadly	/sales-helpdesk-selection {question}
Contact center / CCaaS selection	/sales-ccaas-selection {question}
Live chat strategy across tools	/sales-live-chat {question}
Chatbot marketing strategy	/sales-chatbot {question}
Connecting tools via Zapier/Make/API pipelines	/sales-integration {question}
Customer feedback / CSAT strategy	/sales-customer-feedback {question}