communication-methods

name	communication-methods
description	Reference material for communication coaching. Covers the 8 C-states, 8 T-states, SCR Framework, and Imago Dialogue. Triggered when discussing stakeholder conversations, presentation preparation, or communication approaches.

Communication Methods

This skill provides reference material for choosing between validation (Imago Dialogue) and analytical (SCR) communication approaches.

Core Decision

Before communicating, read the room. The person's state determines your approach.

• C-States (Calm, Curious, Clear...) → Analytical approach (SCR)
• T-States (Testy, Tense, Triggered...) → Validation approach (Imago) first

Quick Reference

SCR Framework (Analytical)

Use when they're receptive:

1. Situation — What's happening (agreed facts)
2. Complication — Why it matters (create tension)
3. Resolution — What you recommend

Imago Dialogue (Validation)

Use when they're defensive:

1. Mirror — "What I'm hearing is..."
2. Validate — "That makes sense because..."
3. Empathize — "I imagine you feel..."

Then transition to analytical.

Detailed References

See references/frameworks.md for the complete 8C's and 8T's lists with behavioral indicators.

See references/voice.md for tone and response pattern guidance.