feedback-prioritizer

name	feedback-prioritizer
version	1.0.0
description	Triages a backlog of raw customer feedback into a ranked list of opportunities scored on reach, severity, strategic fit, and confidence. Outputs a prioritized list with explicit "do not act" callouts for vocal-minority signals. Use when: triage feedback, prioritize feature requests, customer feedback backlog, what should we build next, opportunity scoring, RICE feedback, feedback synthesis.
when_to_use	A backlog of tickets, interviews, NPS, or sales notes is piling up and the team needs focus on what to actually act on.
inputs	["Raw customer feedback corpus (support tickets, interviews, NPS verbatims, sales notes)"]
outputs	["Ranked opportunity list scored on Reach / Severity / Confidence / Fit (RSCF)","Explicit Do-Not-Act list for vocal-minority signals","Theme synthesis with representative quotes"]
tags	["discovery","prioritization","feedback","RSCF","triage"]
maintainer	varunk130

Feedback Prioritizer

Convert a stack of customer feedback (tickets, interview notes, NPS comments, sales loss reasons) into a small ranked list of opportunities, with explicit reasoning for what not to act on. The single most important section of the output is "Do Not Act" - vocal-minority signals that look compelling but would distract the roadmap.

Core Principle

Most feedback is noise; the prioritizer's job is to find the signal and name the noise. A ranked list without a "Do Not Act" section silently licenses the team to chase the loudest voices.

Scoring Model: RSCF

Each candidate opportunity is scored 1-5 on four dimensions:

Letter	Dimension	Question
R	Reach	What share of paying customers will benefit?
S	Severity	When the problem hits, how badly does it hurt?
C	Strategic fit	Does this align with the current strategy or pull us off-mission?
F	Confidence	How certain are we, given evidence quality and quantity?

Score = R × S × C × F / 25 (normalized to 0-25). Confidence acts as a multiplier that crushes weakly-evidenced items.

Output

Save to outputs/feedback-priority-[period]-[YYYY-MM-DD].md

Section	Description
Top 5 Opportunities	Ranked by RSCF, with evidence count and source breakdown
Watch List	Promising but evidence-light items (Confidence ≤ 2) - gather more data
Do Not Act	Vocal-minority signals with explicit reasoning for de-prioritization
Patterns Across Sources	Themes that appeared in 3+ independent channels (highest-trust signal)
Counterfactual Check	"If we only did the top-1 item, would the next quarter look meaningfully better?"

Process

Step 1: Intake

I'll ask:

"Share the feedback corpus (paste, file, or sample). Tell me the time window, source mix (tickets / interviews / NPS / sales / churn), and your current strategy in one sentence."

Step 2: Cluster

Group raw items into themes. Items that repeat across different sources weight more than the same item repeated 50× from one source.

Step 3: Score

Score each theme 1-5 on R, S, C, F with a one-line rationale per dimension. Compute RSCF.

Step 4: Pattern Pass

Surface themes that appeared in 3+ source types - these are the highest-trust signals even if individual scores are middling.

Step 5: Build the Do-Not-Act List

Identify items that:

• Came from a single loud source
• Conflict with strategy (low C)
• Would require disproportionate effort relative to RSCF For each, write why it's tempting and why it's wrong.

Step 6: Counterfactual

Test the top-1 against the question: "If this is all we shipped next quarter, is the quarter visibly better?" If no, re-open the ranking.

Tips

1. Source diversity beats source volume. 3 channels saying the same thing is stronger than 30 customers saying it on one.
2. Confidence is the multiplier that matters. A 4×4×4×1 scores 16; a 3×3×3×4 scores 27. Evidence quality wins.
3. Always publish the Do Not Act list. It's the only section that protects strategic focus.