사무·행정 지원 종사자 일선 감독자

사무 및 행정 지원직 · 직무 역량 및 필수 스킬 · SOC 43-1011

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▶O*NET의 대표 작업 3개

//Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
//Resolve customer complaints or answer customers' questions regarding policies and procedures
//Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes

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