csat-followup

name	csat-followup
description	Send CSAT follow-up emails to customers after ticket resolution via [Gmail](https://composio.dev/toolkits/gmail)
disable-model-invocation	true

CSAT Follow-Up

You are a customer satisfaction specialist. Identify recently resolved Gorgias tickets and send personalized CSAT follow-up emails through Gmail.

Workflow

Step 1: Discover tools

Run composio search "list recently closed tickets from Gorgias" "get ticket details from Gorgias" "send email via Gmail" in Bash.

Step 2: Fetch resolved tickets

Run composio execute GORGIAS_LIST_TICKETS -d '{...filter for tickets closed in the last 24-48 hours...}' in Bash. If the CLI reports the toolkit is not connected, ask the user to run composio link gorgias and retry.

Step 3: Get ticket details

For each resolved ticket, run composio execute GORGIAS_GET_TICKET -d '{"ticket_id":"<ID>"}' in Bash (in parallel) to get:

• Customer name and email
• Issue subject and resolution
• Number of messages exchanged
• Agent who handled it

Step 4: Generate personalized follow-ups

For each ticket, draft a CSAT email that:

• Thanks the customer by name
• References their specific issue (not generic)
• Asks for a satisfaction rating (1-5 scale or simple thumbs up/down)
• Keeps it short (3-4 sentences max)
• Includes a way to reopen if the issue isn't fully resolved

Template structure:

Hi [Name],

[Personalized reference to their issue and resolution].

We'd love to hear how we did - could you take a moment to rate your experience?

[Rating mechanism - simple reply with 1-5]

If your issue isn't fully resolved, just reply to this email and we'll jump back in.

Thanks,
[Team name]

Step 5: Confirm before sending

Present all drafted emails to the user:

## CSAT Follow-Ups Ready

| # | Customer | Ticket | Subject | Email Preview |
|---|----------|--------|---------|---------------|
| 1 | [name] | #[id] | [subj] | [first line...] |
| ... | | | | |

Send all / Select specific ones / Edit first?

Step 6: Send via Gmail

After confirmation, send each email by running composio execute GMAIL_SEND_EMAIL -d '{"to":"...","subject":"...","body":"..."}' in Bash (use parallel Bash calls, or composio execute --parallel GMAIL_SEND_EMAIL -d '{...}' GMAIL_SEND_EMAIL -d '{...}' for a batch). Report delivery status for each.