Rates agent's professionalism, courtesy, and communication tone (15% weight)
Rates agent's professionalism, courtesy, and communication tone (15% weight)
npx skills add https://github.com/mazenkhaledZC/grad-project --skill rate-politeness-tone이 명령을 Claude Code에 복사하여 붙여넣어 스킬을 설치하세요
Formats raw company context fields into optimized LLM-readable rules and protocols
Determines if two versions of a company rule are semantically equivalent
Detects escalations, conflicts, and evaluates how the agent handled them (15% weight)
Rates how well the agent acknowledged and responded to customer emotions (10% weight)
Rates accuracy of information provided by the agent against company facts (25% weight)
Rates whether the customer's problem was actually resolved (5% weight)
| name | rate-politeness-tone |
| description | Rates agent's professionalism, courtesy, and communication tone (15% weight) |
| version | 1.0.0 |
| author | Team |
Evaluates the agent's communication style, professionalism, and courtesy throughout the call.
15% of overall score
