incident-communications

name	incident-communications
description	Convert triage outputs into audience-specific disruption communications for customers, suppliers, and internal leadership.
metadata	{"author":"operations-communications","version":"1.0"}

Incident Communications Skill

Use this skill after triage is complete to produce clear, honest, and action-oriented updates.

Output Expectations

• Keep updates direct and specific.
• Avoid speculative timelines.
• Include the next checkpoint time.
• Be explicit about what actions are already in flight.

Resources

• references/tone-guidelines.md
• assets/customer-update-template.md
• assets/supplier-escalation-template.md