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Track sent messages awaiting responses across communication channels
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Baseado na classificação ocupacional SOC
| name | followups |
| description | Track sent messages awaiting responses across communication channels |
| compatibility | Designed for Vellum personal assistants |
| metadata | {"emoji":"📨","vellum":{"display-name":"Followups"}} |
Track messages sent on external channels (email, Slack, WhatsApp, etc.) that are awaiting a response.
Each follow-up moves through these states:
When expected_response_hours is set, the follow-up automatically becomes overdue after that window. If a contact_id is provided, the contact's importance score can inform grace period decisions.
Follow-ups can be resolved in two ways:
followup_list with overdue_only: true to find conversations that need attention.reminder_schedule_id to link a recurring reminder schedule to a follow-up.