process-measures-and-controls-definition

name	process-measures-and-controls-definition
description	Define process performance measures, KPIs, and compliance controls for a validated PNS. Use this skill when the user needs to add measurability and governance to a documented process; when they ask to define KPIs, set performance targets, add compliance controls, or map the process to a control framework. This is a recommended extension skill — use after process-narrative-authoring when governance and measurement rigour is required. Produces a measures register and a controls register.
license	MIT
homepage	https://github.com/overkillhill/mermaid-diagram-bpmn/tree/main/skills/process-measures-and-controls-definition
repository	https://github.com/overkillhill/mermaid-diagram-bpmn
metadata	{"bp_skill_version":"0.3.0","status":"recommended-extension","version":"0.1.0","author":"OverKill Hill P³","project":"BP-SKILL: Business Process Agent Skill Suite","category":"process-governance","standards_refs":["ISO 9001:2015 §9.1 (Monitoring, measurement, analysis and evaluation)","COSO Internal Control Integrated Framework 2013","BABOK v3 §7.4 (Assess Solution Limitations)","BPM CBOK v4 §8 (Process Performance Management)"],"produces":"measures-register.yaml, controls-register.yaml","consumes":"pns.yaml","depends_on":["process-narrative-authoring"],"tags":"KPIs, measures, controls, governance, ISO9001, COSO, performance-management, compliance, process-controls","triggers":["define KPIs","add performance measures","compliance controls","governance framework","measures register","controls register","performance targets","ISO 9001 controls"]}

Purpose

Define measurable process KPIs and structured compliance controls, enriching the PNS with the governance layer required for ISO 9001 §9.1 monitoring and COSO-aligned internal controls.

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When to use this skill

• PNS quality score ≥ 75 and user needs additional governance structure
• User needs to map process activities to a control framework
• Preparing process documentation for audit or certification
• PNS kpis[] or controls_and_compliance[] sections are sparse and need enrichment

When NOT to use this skill

• PNS does not exist or is below quality threshold — complete process-narrative-authoring first
• User only needs basic KPIs — use the KPI authoring in process-narrative-authoring directly
• Do not invent performance targets without user confirmation — record as target: TBD with an open question

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Measures Register Design

KPI categories

Category	Examples
Cycle time	Average time from trigger to completion
Quality	Error rate, rework rate, exception rate
Volume	Transactions per period
Compliance	% of steps completed with required controls
Cost	Cost per transaction
Customer	Satisfaction score, response time

KPI schema

Each KPI in measures-register.yaml:

• kpi_id — stable identifier (kpi-001, kpi-002, …)
• name — human-readable label
• category — from taxonomy above
• formula — calculation description (mandatory)
• data_source — system or record that provides the data (mandatory)
• target — numeric target or "TBD"
• frequency — measurement frequency (daily | weekly | monthly | quarterly)
• owner_role_id — from PNS roles_and_raci.roles[]
• activities_measured[] — list of act-NNN IDs this KPI covers

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Controls Register Design

Control types (COSO-aligned)

Type	Description
preventive	Stops an error from occurring
detective	Identifies an error after it occurs
corrective	Fixes an error once detected
directive	Guides behaviour through policy or procedure

Control schema

Each control in controls-register.yaml:

• control_id — stable identifier (ctrl-001, ctrl-002, …)
• type — from COSO taxonomy above
• description — what the control does
• standard_ref — the policy, regulation, or framework reference
• activities_covered[] — list of act-NNN IDs this control applies to
• frequency — when the control is applied
• evidence_required — what evidence demonstrates the control operated
• owner_role_id — from PNS roles_and_raci.roles[]

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Handoff Instruction

Merge measures-register.yaml KPI entries back into pns.yaml kpis[] section. Merge controls-register.yaml entries into pns.yaml controls_and_compliance[]. Re-run process-validation-and-quality-scoring to verify score improves.

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References

Load on demand:

• references/kpi-design-rules.md — KPI category taxonomy, formula construction rules, data source requirements, and COSO control type definitions

Scripts

• scripts/generate-measures-register.mjs — scaffolds measures and controls registers from PNS kpis and controls sections

Assets

• assets/fixtures/measures-register-example.yaml — canonical measures and controls for purchase-approval process