refund-policy

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Atualizado25 de abril de 2026 às 18:37

Determines whether a customer order qualifies for a refund, partial refund, or store credit under Contoso retail policy. Use for refund requests, returns, exchanges, or chargeback inquiries.

Instalação

Instalar com Codex ou Claude Copie este prompt, cole no Codex, Claude ou outro assistente e deixe que ele revise a página da skill e instale para você.

Fonte

sainiteshGit

sainiteshGit/sample-ai-project

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Ocupações relacionadasSOC

Baseado na classificação ocupacional SOC

CaixasVendas e Ocupações Afins·SOC 41-2011

SKILL.md

readonly

name	refund-policy
description	Determines whether a customer order qualifies for a refund, partial refund, or store credit under Contoso retail policy. Use for refund requests, returns, exchanges, or chargeback inquiries.
metadata	{"author":"contoso-cx","version":"2.3"}

Contoso Retail Refund Policy

1. Time windows

30 days from delivery: full refund to original payment method.
31–60 days: store credit only (110% of paid amount).
61–90 days: store credit at 80% of paid amount, manager approval.
> 90 days: no refund, repair only (if covered by warranty).

2. Condition requirements

Item state	0–30d	31–60d	61–90d
Sealed / unopened	Full refund	110% credit	80% credit
Opened, unused	Full refund	100% credit	60% credit
Used, no damage	80% refund	70% credit	None
Damaged by customer	None	None	None
DOA / defective	Full refund + free replacement, any window

3. Non-refundable categories

Personalized / engraved items.
Digital downloads after activation.
Gift cards.
Final-sale clearance items (marked at checkout).

4. Required evidence

Order ID (CON-XXXXXXXX).
Photo for damaged / DOA items.
Original packaging for full refunds.

5. Output format

Respond with:

DECISION: FULL_REFUND | PARTIAL_REFUND | STORE_CREDIT | DENIED
Amount and method.
Cite the matching rule.
Next steps for the customer.

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name	refund-policy
description	Determines whether a customer order qualifies for a refund, partial refund, or store credit under Contoso retail policy. Use for refund requests, returns, exchanges, or chargeback inquiries.
metadata	{"author":"contoso-cx","version":"2.3"}

Contoso Retail Refund Policy

1. Time windows

30 days from delivery: full refund to original payment method.
31–60 days: store credit only (110% of paid amount).
61–90 days: store credit at 80% of paid amount, manager approval.
> 90 days: no refund, repair only (if covered by warranty).

2. Condition requirements

Item state	0–30d	31–60d	61–90d
Sealed / unopened	Full refund	110% credit	80% credit
Opened, unused	Full refund	100% credit	60% credit
Used, no damage	80% refund	70% credit	None
Damaged by customer	None	None	None
DOA / defective	Full refund + free replacement, any window

3. Non-refundable categories

Personalized / engraved items.
Digital downloads after activation.
Gift cards.
Final-sale clearance items (marked at checkout).

4. Required evidence

Order ID (CON-XXXXXXXX).
Photo for damaged / DOA items.
Original packaging for full refunds.

5. Output format

Respond with:

DECISION: FULL_REFUND | PARTIAL_REFUND | STORE_CREDIT | DENIED
Amount and method.
Cite the matching rule.
Next steps for the customer.