Supervisores de primeira linha de trabalhadores de escritório e suporte administrativo

Escritório e Suporte Administrativo · Habilidades e competências profissionais · SOC 43-1011

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Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
Resolve customer complaints or answer customers' questions regarding policies and procedures
Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes