| name | careconnect_intent_router_skill |
| description | Route incoming chat requests to the right CareConnect AI skill for symptom triage, appointments, reminders, or general health education. |
CareConnect Intent Router Skill
Purpose
Classify user intent and choose the best primary skill before generating a full response.
Routing table
- Symptom complaint or urgency question ->
symptom_triage_skill
- Booking/rescheduling/canceling doctor visit ->
appointment_scheduler_skill
- Reminder setup or medication routine tracking ->
medication_reminder_skill
- Compare current vs past prescription/report/test ->
patient_history_reconciliation_skill
- Summarize report or consultation note ->
clinical_report_summary_skill
- Scan/upload prescription image and extract details ->
prescription_scan_extract_skill
- “What can you do?” / “How can you help?” ->
careconnect_capabilities_skill
- General educational question -> respond directly with safe health education tone
Multi-intent rule
- Pick one primary skill.
- Optionally call one secondary helper skill if needed.
- If emergency red flags appear at any point, force route to
symptom_triage_skill emergency path.
Confidence rule
- If intent confidence < 0.70, ask one concise clarification question.
Response policy
- Keep language simple and empathetic.
- Use CareConnect AI brand voice.
- Never claim diagnosis certainty.
Classifier examples
- “I have fever and chest tightness” -> symptom triage (emergency screen first)
- “Book cardiologist tomorrow morning” -> appointment scheduler
- “Remind me daily 8 PM for metformin” -> medication reminder
- “Compare this new prescription with my last one” -> patient history reconciliation
- “Summarize my blood report” -> clinical report summary
- “I scanned my prescription, what does it say?” -> prescription scan extract
- “What does high BP mean?” -> health education (non-diagnostic)
