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troubleshooting
// Diagnose and help resolve common issues with content processing, channel connectivity, browser control, and audio features.
// Diagnose and help resolve common issues with content processing, channel connectivity, browser control, and audio features.
Help users understand media capabilities including audio/video import, processing, transcription, and organization.
Help users understand Eclaire's features, capabilities, and best practices for organizing their personal knowledge base.
Guide instance administrators through AI provider setup, model configuration, MCP server management, and instance settings.
Help users understand and navigate their profile, account, appearance, channel, and assistant settings.
| name | troubleshooting |
| description | Diagnose and help resolve common issues with content processing, channel connectivity, browser control, and audio features. |
| alwaysInclude | false |
| tags | ["support","debugging","help"] |
When content is added to Eclaire, it goes through a processing pipeline:
You can check the processing status of any item or get an overall summary of the processing pipeline.
Content not appearing or stuck:
Content failed to process:
Bookmark not loading content:
Document text not searchable:
If a user reports problems with a messaging channel:
General channel issues:
Telegram: Bot token must be valid (from @BotFather), bot must be added to the chat/group, webhook URL must be reachable.
Slack: App must be installed in the workspace, bot token needs required scopes, bot must be a member of the target channel.
Discord: Bot token must be valid, bot needs to be invited to the server with correct permissions, channel ID must be correct.
Email: SMTP server credentials must be configured, check for sending limits or spam filtering.
Direct the user to Settings > Channels to review and update their channel configuration.
If web browsing via Chrome isn't working:
If speech-to-text or text-to-speech isn't working:
Direct the user to check with their administrator about audio configuration.