appointment-scheduler-skill

name	appointment_scheduler_skill
description	Handle booking, rescheduling, and canceling doctor appointments for CareConnect AI chat with clear data collection and confirmation rules.

Appointment Scheduler Skill (CareConnect AI)

Purpose

Use this skill when the user wants to book, reschedule, cancel, or check appointment availability.

Use this skill when

• User says: “book appointment”, “reschedule”, “cancel visit”, “next available doctor”.
• User needs help selecting specialty, date, or time.

Required fields before confirmation

• Appointment action: book | reschedule | cancel
• Specialty or doctor name
• Preferred date and time window
• Visit type: in-person | video
• Reason for visit (short)

Workflow

1. Confirm action intent.
2. Collect missing fields one by one.
3. Show a confirmation summary.
4. Ask explicit final confirmation.
5. Return outcome + next step.

Safety/quality rules

• If user mentions emergency red flags, switch to symptom_triage_skill immediately.
• Never fabricate booked slots; present as “requested” unless backend confirms.
• Keep timezone explicit for date/time.

Output format

1. Requested action
2. Details captured
3. What I need from you (if anything)
4. Next step

Example follow-up prompt

“Got it — I can help with that. Do you want video or in-person, and what time range works best for you?”