| name | servicenow-docs |
| description | Search and retrieve ServiceNow documentation, release notes, and developer docs (APIs, references, guides). Uses docs.servicenow.com via Zoomin and developer.servicenow.com APIs for developer topics. |
| metadata | {"clawdbot":{"emoji":"📘","read_when":["Answering questions about ServiceNow features, APIs, or scripting","Looking up release notes or patch information","Finding documentation for GlideRecord, GlideAjax, workflows, etc.","Researching ServiceNow platform capabilities"]}} |
ServiceNow Documentation Skill
Search and retrieve documentation from docs.servicenow.com and developer.servicenow.com. This skill provides access to ServiceNow's release notes, platform documentation, and developer-focused API references and guides.
When to Use
Use this skill when the user asks about:
- ServiceNow API documentation (GlideRecord, GlideAjax, GlideQuery, etc.)
- Release notes, patches, or new features
- Platform configuration or administration
- Scripting patterns or best practices
- Accessibility, UI, or user preferences
- Any ServiceNow product or feature documentation
- Developer topics like openFrameAPI, ScriptLoader, spContextManager, or mobile APIs
Tools
servicenow_search
Search the ServiceNow documentation database.
Args:
query (string, required) - Search terms (e.g., "GlideRecord", "accessibility preferences", "patch notes")limit (number, default: 10) - Maximum results to returnversion (string, optional) - Filter by version (e.g., "Washington DC", "Zurich", "Yokohama")
Example:
{"query": "GlideAjax client script", "limit": 5}
servicenow_get_article
Fetch the full content of a documentation article.
Args:
url (string, required) - The article URL (automatically converted from Zoomin to docs.servicenow.com)
Example:
{"url": "https://docs.servicenow.com/bundle/zurich-release-notes/page/release-notes/quality/zurich-patch-5.html"}
servicenow_list_versions
List available ServiceNow documentation versions/releases.
Args: None required
servicenow_latest_release
Get release notes for the latest ServiceNow version (automatically detects most recent).
Args: None required
servicenow_dev_suggest
Get autocomplete suggestions from ServiceNow Developer Documentation.
Args:
term (string, required) - Partial search term (e.g., "Gli", "openFrame", "spCon")
Example:
{"term": "openFrame"}
servicenow_dev_search
Search ServiceNow Developer Documentation (APIs, guides, references). Returns URLs to API reference pages.
Args:
query (string, required) - Search terms (e.g., "openFrameAPI", "spContextManager")limit (number, default: 10) - Maximum results to return
Example:
{"query": "ScriptLoader", "limit": 5}
servicenow_dev_guide
Fetch a ServiceNow Developer Guide by path. Works for PDI guides, developer program docs, etc.
Args:
path (string, required) - Guide path (e.g., "developer-program/getting-instance-assistance", "pdi-guide/requesting-an-instance")release (string, default: "zurich") - Release version
Example:
{"path": "developer-program/getting-instance-assistance"}
URL Handling
- Search API: Uses Zoomin API (servicenow-be-prod.servicenow.com) for searching
- User-facing URLs: Automatically converted to docs.servicenow.com for readability
- Article content: Fetched via the Zoomin API endpoint with proper headers
- Developer Docs Search: developer.servicenow.com GraphQL + databroker search APIs
- Developer Docs Content: fetched directly from developer.servicenow.com pages
Example Usage
User: "What are the accessibility preferences in ServiceNow?"
→ Use servicenow_search to find accessibility documentation
→ Use servicenow_get_article to fetch the full content
→ Summarize the preferences for the user
User: "Tell me about the latest ServiceNow patch"
→ Use servicenow_latest_release to get the most recent release notes
→ Fetch and summarize the patch details
User: "How do I use openFrameAPI?"
→ Use servicenow_dev_suggest or servicenow_dev_search to find the best developer docs topic
→ Returns URLs to API reference pages (requires browser access for full content)
User: "Show me the PDI guide for getting an instance"
→ Use servicenow_dev_guide with path "pdi-guide/requesting-an-instance"
→ Returns full guide content
APIs Used
- Zoomin Search API:
https://servicenow-be-prod.servicenow.com/search
- Content Source: docs.servicenow.com (accessed via Zoomin API)
- Developer Search API:
https://developer.servicenow.com/api/now/uxf/databroker/exec
- Developer Suggest API:
https://developer.servicenow.com/api/now/graphql
- Developer Guides API:
https://developer.servicenow.com/api/snc/v1/guides (public, no auth needed)
Limitations
- API Reference Content: The developer.servicenow.com API reference pages require browser access.
servicenow_dev_search returns URLs but cannot fetch the full API documentation content.
- Guide Content: Guides are fully available via
servicenow_dev_guide without authentication.
